Warning : Jupiter-lab will be down today from 16:00 CEST (my timezone) for up to 15 minutes for maintenance.


Changes for page Troubleshooting

Last modified by kindler on 2025/05/14 16:54
From version 12.1
edited by kindler
on 2021/06/16 14:25
Change comment: Uploaded new attachment "1623846313025-442.png", version {1}
To version 15.1
edited by kindler
on 2021/06/16 14:27
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16 16  
17 17  It is possible, that accessing the "Lab" link results in a "timeout" message. This can happen, when the lab environment is started for the first time on one of the virtual machines providing the service, as the very first start per machine takes quite some time (in the order of 2 minutes). Accessing the "Lab" link again after a few minutes usually works.
18 18  
19 +=== Lab error message "Cannot open - Could not find path..." ===
20 +
21 +Sometimes the Lab can not open the path /shared/name-of-the-collab, even though in the drive the path is already accessible (see the two screenshots below from the Lab and the Drive).
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23 +
24 +[[image:1623846216460-541.png]]
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26 +In the "drive" the path is visible:
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28 +[[image:1623846323177-898.png]]
29 +
19 19  == BrainScaleS specific tips ==
20 20  
21 21  The [[BrainScaleS external user chat>>https://chat.bioai.eu/external-users/channels/town-square]] has service announcements (e.g. when a system is down due to maintenance) and is also a good place to ask general questions.
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