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Changes for page Troubleshooting

Last modified by kindler on 2025/05/14 16:54
From version 18.1
edited by kindler
on 2021/06/16 14:30
Change comment: There is no comment for this version
To version 17.1
edited by kindler
on 2021/06/16 14:28
Change comment: There is no comment for this version

Summary

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... ... @@ -18,12 +18,12 @@
18 18  
19 19  === Lab error message "Cannot open - Could not find path..." ===
20 20  
21 -When first opening the Lab it is possible, that it can not open the path /shared/name-of-the-collab, even though in the drive the path is already accessible (see the two screenshots below from the Lab and the Drive). This is due to some delay in synchronisation between the file systems. Fix: Wait a few minutes and try again... (If that does not fix the problem, please contact support@ebrains.eu)
21 +Sometimes the Lab can not open the path /shared/name-of-the-collab, even though in the drive the path is already accessible (see the two screenshots below from the Lab and the Drive).
22 22  
23 23  
24 24  [[image:1623846216460-541.png]]
25 25  
26 -In the "Drive" the path is visible:
26 +In the "drive" the path is visible:
27 27  
28 28  [[image:1623846323177-898.png||height="287" width="350"]]
29 29