Attention: Due to an upgrade beginning on Friday, the 22nd August 2025, any new collabs, groups and any changes to teams will not be kept beyond the weekend. User creation will also be disabled during this time. The actual upgrade will take place on Wednesday, 27th August. On that day, any service requiring a Keycloak login will be unavailable for the duration of the upgrade. Thank you for your understanding as we complete this important work.

For the duration of the maintenance period, Collaboration and Group creation features will be temporarily disabled and will return HTTP 503 Service Unavailable errors until further notice.


Changes for page Troubleshooting

Last modified by kindler on 2025/05/14 16:54
From version 18.1
edited by kindler
on 2021/06/16 14:30
Change comment: There is no comment for this version
To version 17.1
edited by kindler
on 2021/06/16 14:28
Change comment: There is no comment for this version

Summary

Details

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Content
... ... @@ -18,12 +18,12 @@
18 18  
19 19  === Lab error message "Cannot open - Could not find path..." ===
20 20  
21 -When first opening the Lab it is possible, that it can not open the path /shared/name-of-the-collab, even though in the drive the path is already accessible (see the two screenshots below from the Lab and the Drive). This is due to some delay in synchronisation between the file systems. Fix: Wait a few minutes and try again... (If that does not fix the problem, please contact support@ebrains.eu)
21 +Sometimes the Lab can not open the path /shared/name-of-the-collab, even though in the drive the path is already accessible (see the two screenshots below from the Lab and the Drive).
22 22  
23 23  
24 24  [[image:1623846216460-541.png]]
25 25  
26 -In the "Drive" the path is visible:
26 +In the "drive" the path is visible:
27 27  
28 28  [[image:1623846323177-898.png||height="287" width="350"]]
29 29