Changes for page Troubleshooting

Last modified by kindler on 2025/05/14 16:54
From version 23.1
edited by kindler
on 2021/08/30 18:59
Change comment: There is no comment for this version
To version 17.1
edited by kindler
on 2021/06/16 14:28
Change comment: There is no comment for this version

Summary

Details

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Content
... ... @@ -1,6 +4,3 @@
1 -(% class="wikigeneratedid" %)
2 -(Test sentence)
3 -
4 4  == Problems with the Jupyter notebook environment ("Lab") ==
5 5  
6 6  === Error message "Error in Authenticator.pre_spawn_start: ... 401: Unauthorized" ===
... ... @@ -21,39 +21,15 @@
21 21  
22 22  === Lab error message "Cannot open - Could not find path..." ===
23 23  
24 -When first opening the Lab it is possible, that it can not open the path /shared/name-of-the-collab, even though in the drive the path is already accessible (see the two screenshots below from the Lab and the Drive). This is due to some delay in synchronisation between the file systems. Fix: Wait a few minutes and try again... (If that does not fix the problem, please contact support@ebrains.eu)
21 +Sometimes the Lab can not open the path /shared/name-of-the-collab, even though in the drive the path is already accessible (see the two screenshots below from the Lab and the Drive).
25 25  
26 26  
27 27  [[image:1623846216460-541.png]]
28 28  
29 -In the "Drive" the path is visible:
26 +In the "drive" the path is visible:
30 30  
31 31  [[image:1623846323177-898.png||height="287" width="350"]]
32 32  
33 -
34 -=== Test jobs make problems at Jülich ===
35 -
36 -Since August 2021 accessing the "Lab" link in the left hand navigation menu brings up a new site selection menu:
37 -
38 -
39 -
40 40  == BrainScaleS specific tips ==
41 41  
42 42  The [[BrainScaleS external user chat>>https://chat.bioai.eu/external-users/channels/town-square]] has service announcements (e.g. when a system is down due to maintenance) and is also a good place to ask general questions.
43 -
44 -==== BrainScaleS-2: "Job error" in the Collaboratory, though it worked until 21 June 2021 ====
45 -
46 -On 21 June 2021 we changed the platform selection in the nmpi command client.submit_job(...,platform=nmpi.BRAINSCALES,...). From then on, please specify nmpi.BRAINSCALES**2** as the platform to run networks on the BrainScaleS-2 architecture (i.e. on "wafer">60).
47 -
48 -In the JobManager, a job with the now wrong platform=nmpi.BRAINSCALES shown in the "log" part of the detailed job information:
49 -
50 -{{{72 is not a valid wafer module for BrainScaleS-1. Since 21 June 2021, please use "nmpi.BRAINSCALES2" as platform specification ...}}}
51 -
52 -Also since 21 June 2021 a separate quota setting is used for BrainScaleS-2 (visible on the Quota tab in the JobManager)
53 -
54 -=== BrainScaleS-1 ===
55 -
56 -Currently (2 July 2021) the default-system ("wafer 33") is under maintenance. Please see the [[BrainScaleS-1 chat>>https://chat.bioai.eu/external-users/channels/brainscales]] for updates.
57 -
58 -
59 -==== ====