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1		-== Announcement ==
	1	+(% class="wikigeneratedid" %)
	2	+== Authentication service down (2020-11-09) ==
2	2
3		-On the 14th of May 2020, several High Performance Computing centres across Europe suffered a cyber-attack. The attack affected the infrastructure which hosts multiple HBP and EBRAINS services. As a precaution, and in order to ensure the continued security of the HBP and EBRAINS services, all users with an HBP and/or EBRAINS user account are requested to change their password. The current passwords have been deactivated.
	4	+The EBRAINS authentication service will be down for approximately 1 hour to allow an upgrade of the authentication service. EBRAINS services using EBRAINS authentication should not be affected, except during the downtime of the service.
4	4
5		-Please request a new password by clicking //Forgot password// at the login prompt.
6	6
7		-Select a password that you do not use on another account and that cannot be easily guessed by someone knowing your other passwords.
	7	+== Files locked in the Drive (2020-09-30) ==
8	8
9		-Select a password sufficiently long and complex with a mix of lower case, upper case, digits and punctuation.
	9	+A few users have reported issues in saving OnlyOffice edits to the Drive of a collab.
10	10
11		-Remember that you are responsible for protecting your password. Do not write your password in clear form.
	11	+We are looking into this. At the time being, it seems that a small number of files are locked by the Drive which prevents OnlyOffice to update these files when they are edited online.
12	12
13		-Thank you for your cooperation.
	13	+We are actively trying to correct the problem as promptly as possible.
14	14
15		-The Collaboratory team, May 25 2020
	15	+==== The temporary workaround ====
16	16
17		-
	17	+When you open a file in OnlyOffice:
	18	+
	19	+1. check if other users are editing the same file. The count appears at the top right corner.
	20	+1. perform a trivial edit and save
	21	+1. if you are the only user with that file open, you can trust the presence/absence of a warning message from OnlyOffice
	22	+1. if multiple users have the file open simultaneously, you can:
	23	+11. choose to trust the first user who opened it to have checked, or
	24	+11. check in the Drive the timestamp of the file that you just saved
	25	+
	26	+OnlyOffice will notify you when you try to save a file and the save fails. If that happens:
	27	+
	28	+1. read the message
	29	+1. use File > Download as ... > docx or pptx or xlsx to save the file to your computer
	30	+1. close OnlyOffice. (% style="color:#e74c3c" %)**DO NOT KEEP LOCKED FILES OPEN IN ONLYOFFICE.**(%%) It would mislead others.
	31	+1. rename the file by adding (% style="color:#3498db" %)//**_UNLOCKED**//(%%) at the end of the filename, before the extension
	32	+1. upload the file with its new name
	33	+1. work on this new file
	34	+
	35	+We apologize for the inconvenience and thank you for your understanding.
	36	+
	37	+The Collaboratory team