Changes for page Announcements

Last modified by hbpadmin on 2025/01/09 12:12
From version 100.1
edited by mmorgan
on 2021/11/25 01:25
Change comment: There is no comment for this version
To version 105.1
edited by hbpadmin
on 2021/12/28 11:27
Change comment: There is no comment for this version

Summary

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1 -XWiki.mmorgan
1 +XWiki.hbpadmin
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1 +== **Issue on the OpenShift server at CSCS (2021-12-28)** ==
2 +
3 +The EBRAINS OpenShift server running at CSCS was detected as having come down. This issue affects all the services running on that OpenShift server including:
4 +
5 +* Collaboratory Lab,
6 +* image service,
7 +* atlas viewers,
8 +* simulation services (NEST desktop, TVB, Brain Simulation Platform)
9 +
10 +We are working with the CSCS team to reactivate the service ASAP.
11 +
12 +We will keep updating this page with more information as it comes in.
13 +
1 1  == **Issue on the OpenShift server at CSCS (2021-11-24)** ==
2 2  
3 3  The EBRAINS OpenShift server running at CSCS was detected as having come down at 16:00 CEST. This issue affects all the services running on that OpenShift server including:
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7 7  * atlas viewers,
8 8  * simulation services (NEST desktop, TVB, Brain Simulation Platform)
9 9  
10 -We are working with the CSCS team to reactivate the service ASAP. The issue affects only the central VM node of the OpenShift service. Restarting the VM requires that we resolve multiple issues including restarting at the same IP address and unlocking the storage volumes of that VM. We are still trying to identify what is impeding the restart of the VM (apparently not of the service which it hosts).
23 +We are working with the CSCS team and RedHat (provider of the OpenStack solution on which OpenShift runs) to reactivate the service ASAP.
11 11  
25 +The issue affected the central VM node of the OpenShift service. Restarting the VM required that we resolve multiple issues including restarting at the same IP address and unlocking the storage volumes of that VM. (% style="color:#16a085" %)The central node has now been restarted. The same issue has occurred on three other instances of OpenShift VMs. They have been restarted too. OpenShift is up and running again. The DNS redirection(s) to the maintenance page is being removed. The services should be operational again.
26 +
27 +(% style="color:#16a085" %)The root cause seems to be at the infrastructure level and RedHat is involved in analyzing that.
28 +
12 12  We will keep updating this page with more information as it comes in.
13 13  
14 14  === **Maintenance of multiple services (2021-11-11 to 2021-11-19)** ===