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2		-=== **Storage and Cloud service maintenance (2022-08-03)** ===
3		-
4		-A maintenance operation at CSCS requires that HBP/EBRAINS services be stopped Wednesday August 3 morning.(% style="color:#1abc9c" %) Pending final confirmation on Tuesday August 2.
5		-
6		-**__Timeline__**: all times CEST
7		-
8		-* **08:00**: Service providers shutdown services running on OpenStack or OpenShift at CSCS
9		-* **08:30**: Maintenance start by CSCS team
10		-* **12:00**: Planned maintenance end by CSCS team. Service providers check that services have come back online. (% style="color:#1abc9c" %)Check this page for updates
11		-
12		-The storage back-end used by HBP/EBRAINS services has been causing some issues which have had repercussions on access to the object storage and OpenStack cloud service and thereby on HBP/EBRAINS services which run on this infrastructure. The issue has been identified and CSCS is ready to deploy a patch on the storage back-end. This will require that services running on OpenStack at CSCS be stopped for the duration of the maintenance.
13		-
14		-There is never a good time for maintenance. We’re heading into a few weeks when more users will be on vacation, and some of the service providers may also be away. Hopefully this will impact as few people as possible. We apologize in advance for any inconvenience the downtime may cause.
15		-
16	16	=== **Infrastructure issues (2022-07-13)** ===
17	17
18		-Several services on our EBRAINS **OpenShift **server running at CSCS were detected as having issues.
	3	+Several services on our EBRAINS OpenShift server running at CSCS were detected as having issues. This issue is causing the Collaboratory Lab service running on CSCS to no longer function, please use the Julich instance for now instead. Other services may also be affected by this outage.
19	19
20		-These issues may potentially affect services running on that OpenShift server including:
	5	+We are working with the CSCS team to reactivate the service ASAP.
21	21
22		-* Collaboratory Lab at CSCS (please choose the JSC site when starting the Lab),
23		-* image service,
24		-* atlas viewers,
25		-* simulation services (NEST desktop, TVB, Brain Simulation Platform)
	7	+The bucket service (aka data proxy) is intermittently down due to an issue with the Swift archive/object storage at the infrastructure level at CSCS
26	26
27		-The OpenShift situation has been resolved. Some services may need to be restarted. Please contact [[Support>>https://ebrains.eu/support]] if you identify a problem.
28		-
29		-The Collaboratory **Bucket **service (aka data proxy) has been intermittently down over the past several days due to an issue with the Swift archive/object storage at the infrastructure level at CSCS.
30		-
31		-We are working with the CSCS team to identify the cause of the issues with the Bucket service and we are having the infrastructure restarted any time issues occur. You can notify [[Support>>https://ebrains.eu/support]] if you identify any down time.
32		-
33	33	=== **HBP and EBRAINS websites issue (2022-06-29)** ===
34	34
35	35	The HBP and EBRAINS main websites are down because of an issue with the .io top level domain DNS. This issue is preventing our websites from rendering images, CSS files, and other files referenced from the HTML of the web pages. The issue is not internal to our infrastructure nor to that of our cloud provider. We have decided to bring down the two websites for the time being.