Changes for page Announcements

Last modified by hbpadmin on 2025/01/09 12:12
From version 167.1
edited by hbpadmin
on 2022/12/13 18:39
Change comment: There is no comment for this version
To version 172.1
edited by mmorgan
on 2023/01/26 21:58
Change comment: There is no comment for this version

Summary

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2 -=== **Collaboratory Lab on Juelich not working** ===
2 +=== **Collaboratory Office licensing issue (2023-01-24)** ===
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4 -The JSC cluster is currently in a bad state. As such, when attempting to deploy an update to the Lab to the JSC site, the Lab instance could not restart. We are attempting to restore as soon as possible.
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5 +The Collaboratory Office service uses the OnlyOffice software. The license file that we were using has expired. This greatly restricts the number of users that can use the service in edit mode simultaneously.
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8 +Our team has been trying to contact OnlyOffice to resolve the issue as quickly as possible. Responsiveness at OnlyOffice this week has been challenging.
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10 +=== **Collaboratory Lab at JSC is not working (2022-12-13) (Resolved)** ===
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12 +The JSC cloud infrastructure is experiencing issues which cause services running there to become unreliable. As such, the Lab instance at JSC is not usable. We are in contact with the JSC team and monitoring the situation. In the meantime, please select the CSCS site when starting a new Lab session.
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14 +**Resolved**: This issue was resolved by rebooting the worker node that was causing the issue.
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7 7  === **Colloboratory Bucket is currently full** **(2022-11-03)(Done)** ===
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9 -The quota for the Collaboratory Bucket is currently full, we are in the process of increasing this limit and will restore service as soon as possible. In the meantime, you can still download and view files that are stored in the Bucket.
10 -\\INFO: Quota has been increased and service has been restored.
18 +The quota for the Collaboratory Bucket is currently full. We are in the process of increasing this limit and will restore service as soon as possible. In the meantime, you still have read access to files that are stored in collab Buckets.
19 +\\Update: Quota has been increased and full service has been restored.
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12 12  === **Six EBRAINS services will experience a short downtime (2022-10-27) (Done)** ===
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