Summary

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Author

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1		-XWiki.mmorgan
	1	+XWiki.hbpadmin

Content

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1		-=== **Collaboratory Office licensing issue (2023-01-24)** ===
2		-
3	3	(% class="wikigeneratedid" %)
4		-The Collaboratory Office service uses the OnlyOffice software. The license file that we were using has expired. This greatly restricts the number of users that can use the service in edit mode simultaneously.
	2	+=== **Collaboratory Lab on Juelich not working** ===
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6		-(% class="wikigeneratedid" %)
7		-Our team has been trying to contact OnlyOffice to resolve the issue as quickly as possible. Responsiveness at OnlyOffice this week has been challenging.
	4	+The JSC cluster is currently in a bad state. As such, when attempting to deploy an update to the Lab to the JSC site, the Lab instance could not restart. We are attempting to restore as soon as possible.
8	8
9		-(% class="wikigeneratedid" %)
10		-In the meantime, users can download - edit - upload files but obviously this does not allow simultaneous edits by multiple users. Please check the history of files to make sure that you do not overwrite someone else's edits when uploading  your updated file.
11	11
12		-=== **Collaboratory Lab at JSC is not working (2022-12-13) (Resolved)** ===
	7	+=== **Colloboratory Bucket is currently full** **(2022-11-03)(Done)** ===
13	13
14		-The JSC cloud infrastructure is experiencing issues which cause services running there to become unreliable. As such, the Lab instance at JSC is not usable. We are in contact with the JSC team and monitoring the situation. In the meantime, please select the CSCS site when starting a new Lab session.
	9	+The quota for the Collaboratory Bucket is currently full, we are in the process of increasing this limit and will restore service as soon as possible. In the meantime, you can still download and view files that are stored in the Bucket.
	10	+\\INFO: Quota has been increased and service has been restored.
15	15
16		-**Resolved**: This issue was resolved by rebooting the worker node that was causing the issue.
17		-
18		-=== **Collaboratory Bucket is currently full** **(2022-11-03)(Done)** ===
19		-
20		-The quota for the Collaboratory Bucket is currently full. We are in the process of increasing this limit and will restore service as soon as possible. In the meantime, you still have read access to files that are stored in collab Buckets.
21		-\\Update: Quota has been increased and full service has been restored.
22		-
23	23	=== **Six EBRAINS services will experience a short downtime (2022-10-27) (Done)** ===
24	24
25	25	The following 6 services will experience a short downtime today in order for us and the infrastructure team at CSCS to consolidate the status of the corresponding servers. We plan to stop the services one after the other for an estimated 5 minutes each during a 30-minute window (see banner). The services are: