Summary

• Page properties (1 modified, 0 added, 0 removed)

Details

Page properties

Content

...	...	@@ -1,50 +48,3 @@
1		-(% class="wikigeneratedid" %)
2		-=== **Maintenance to Openshift (2023-02-21)** ===
3		-
4		-Services that use the NFS filesystem on Openshift will be down today from 17:15 CET for up to 30 minutes.
5		-
6		-=== **Collaboratory Office changing Docker image (2023-01-31)** ===
7		-
8		-We are operating a change of the Docker image used for the Office service. A change of the image was operated last week when we had a license issue.
9		-
10		-=== **Collaboratory Office licensing issue (2023-01-24) (Resolved)** ===
11		-
12		-(% class="wikigeneratedid" %)
13		-The Collaboratory Office service uses the OnlyOffice software. The license file that we were using has expired. This greatly restricts the number of users that can use the service in edit mode simultaneously.
14		-
15		-(% class="wikigeneratedid" %)
16		-Our team has been trying to contact OnlyOffice to resolve the issue as quickly as possible. Responsiveness at OnlyOffice this week has been challenging.
17		-
18		-(% class="wikigeneratedid" %)
19		-In the meantime, users can download - edit - upload files but obviously this does not allow simultaneous edits by multiple users. Please check the history of files to make sure that you do not overwrite someone else's edits when uploading  your updated file.
20		-
21		-(% class="wikigeneratedid" %)
22		-**Resolved**: it seems the issue has been resolved
23		-
24		-=== **Collaboratory Lab at JSC is not working (2022-12-13) (Resolved)** ===
25		-
26		-The JSC cloud infrastructure is experiencing issues which cause services running there to become unreliable. As such, the Lab instance at JSC is not usable. We are in contact with the JSC team and monitoring the situation. In the meantime, please select the CSCS site when starting a new Lab session.
27		-
28		-**Resolved**: This issue was resolved by rebooting the worker node that was causing the issue.
29		-
30		-=== **Collaboratory Bucket is currently full** **(2022-11-03)(Done)** ===
31		-
32		-The quota for the Collaboratory Bucket is currently full. We are in the process of increasing this limit and will restore service as soon as possible. In the meantime, you still have read access to files that are stored in collab Buckets.
33		-\\Update: Quota has been increased and full service has been restored.
34		-
35		-=== **Six EBRAINS services will experience a short downtime (2022-10-27) (Done)** ===
36		-
37		-The following 6 services will experience a short downtime today in order for us and the infrastructure team at CSCS to consolidate the status of the corresponding servers. We plan to stop the services one after the other for an estimated 5 minutes each during a 30-minute window (see banner). The services are:
38		-
39		-1. Collaboratory IAM: authentication of users
40		-1. Knowledge Graph Search
41		-1. Neuroglancer: for the 3D visualisation of brain images
42		-1. PLUS: an HBP internal project coordination tool
43		-1. An internal tool for monitoring the EBRAINS platform which is not user facing
44		-1. A deprecated service which we are maintaining to improve the user experience of a few users
45		-
46		-The maintenance on each of these services has been completed.
47		-
48	48	=== **EBRAINS infrastructure causing issues with the Drive (2022-10-19) (Fixed)** ===
49	49
50	50	The Drive is currently down due to another issue at CSCS. We are working on getting this resolved as soon as possible. We will be checking with CSCS on their root cause analysis and see that steps are taken to avoid the recurrence of such an issue.