Changes for page Announcements

Last modified by hbpadmin on 2025/01/09 12:12
From version 206.1
edited by hbpadmin
on 2023/07/04 14:55
Change comment: There is no comment for this version
To version 213.1
edited by mmorgan
on 2023/08/21 13:52
Change comment: There is no comment for this version

Summary

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1 +=== **Collaboratory Office issue (2023-08-21) (Resolved)** ===
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3 +The Collaboratory Office service had an issue this morning. It seems the issue is caused by an automatic renewal of an SSL certificate that failed. We are looking to recover the service ASAP.
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5 +Please note that Collaboratory Office uses the open standard docx, xlsx, and pptx formats. The files can be downloaded to be read and possibly edited in MS Office and other clone alternatives. Users editing documents online should coordinate with others to avoid forking the document into multiple branches due to editing outside of a collaborative edition service.
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7 +=== **Collaboratory issue (2023-07-04)** ===
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2 -=== **Collaboratory issue** ===
10 +Some users may experience slow response times when accessing a service the first time in the day. We are working on resolving this ASAP. 
11 +\\**Update 2023-07-10: **The issue has been identified. We are working to resolve this and, in the meantime, we will be performing some maintenance to help alleviate the issue. A maintenance window will be set for tomorrow.
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5 -Warning: Some users may experience slow response times when accessing a service the first time in the day. We are working on resolving this ASAP. 
6 -\\We will update this page when we have more information.
14 +**Update 2023-07-11: **Maintenance was performed to increase performance while we continue working on the underlying issue. 
15 +\\Due to the previous maintenance, we believe the issue has been alleviated. Although investigation will continue to prevent this issue from re-occurring, users should not get the timeout issue anymore. If you do, please contact support at [[https:~~/~~/ebrains.eu/support>>https://ebrains.eu/support]], thank you.
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18 +This section will continue to be updated as we have more information.
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8 8  === **Collaboratory Lab issue (2023-05-31) (Resolved)** ===
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10 10  This morning, the Lab at CSCS went down due to an internal JupyterHub issue. This issue was resolved following a re-deployment of the Collaboratory Lab to CSCS.