Attention: The EBRAINS IDM/IAM will be down tomorrow, Wednesday 17nd December, from 17:00 CET for up to 30 minutes for maintenance. Please be aware that this will affect all services that require login or authentication.


Changes for page Announcements

Last modified by hbpadmin on 2025/01/09 12:12

From version 207.1
edited by chaney08
on 2023/07/10 12:24
Change comment: There is no comment for this version
To version 210.1
edited by chaney08
on 2023/07/13 18:09
Change comment: There is no comment for this version

Summary

Details

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1 -=== **Collaboratory issue** ===
1 +=== **Collaboratory issue (2023-07-04)** ===
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4 -Warning: Some users may experience slow response times when accessing a service the first time in the day. We are working on resolving this ASAP. 
5 -\\**Update 2023-07-10: **The issue has been identified, we are working to resolve this and in the meantime, we will have a maintenance window tomorrow to help alleviate the issue. This section will continue to be updated as we have more information.
4 +Some users may experience slow response times when accessing a service the first time in the day. We are working on resolving this ASAP. 
5 +\\**Update 2023-07-10: **The issue has been identified. We are working to resolve this and, in the meantime, we will be performing some maintenance to help alleviate the issue. A maintenance window will be set for tomorrow.
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8 +**Update 2023-07-11: **Maintenance was performed to increase performance while we continue working on the underlying issue. 
9 +\\Due to maintenance, we believe the issue has been alleviated. Although investigation will continue to prevent this issue from re-occurring, users should not get the timeout issue anymore. If you do, please contact support at [[https:~~/~~/ebrains.eu/support>>https://ebrains.eu/support]], thank you.
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12 +This section will continue to be updated as we have more information.
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7 7  === **Collaboratory Lab issue (2023-05-31) (Resolved)** ===
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9 9  This morning, the Lab at CSCS went down due to an internal JupyterHub issue. This issue was resolved following a re-deployment of the Collaboratory Lab to CSCS.