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1		-XWiki.mmorgan
	1	+XWiki.hbpadmin

Content

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	1	+=== **Collaboratory Drive issue (2023-10-13)** ===
	2	+
	3	+An issue with the upgrade of the OS on the Drive server encountered an error and is preventing the Drive from functioning correctly. We are working to resolve this as soon as possible and will update this page with more information when we can.
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	5	+
	6	+**UPDATE**: The upgrade of the OS has been completed and access to the Drive has been restored.
	7	+
	8	+=== **Collaboratory IAM issue (2023-09-08)** ===
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	10	+An issue was discovered after the upgrade of IAM which prevents users from accessing their account page. As such, the version of keycloak is being rolled back to the version in use before the release. We apologise for any inconvenience this has caused and will perform the update at a later stage.
	11	+
	12	+=== **Collaboratory Drive issue (2023-08-31)** ===
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	14	+Renaming an Office file in the Collaboratory Drive while that file is open in an Office session for collaborative editing can cause data loss. Before renaming a file, users should:
	15	+
	16	+* open the file in Office
	17	+* wait to be the only user in the Office session (see the list of users at top right)
	18	+* click on the disk icon to force a save (icon is at top left)
	19	+* in the Drive, rename the file checking no user enters the Office session
	20	+* close the Office session checking no user enters the Office session
	21	+
	22	+We are looking into how this issue can be fixed.
	23	+
	24	+=== **Collaboratory Lab issue (2023-08-22) (Resolved)** ===
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	26	+The Collaboratory Lab had an issue with its instance running at CSCS. EBRAINS users are invited to select the JSC server instead when starting up the Lab.
	27	+
	28	+The Lab was restored at CSCS. The issue was due to a storage problem that affected one of the key services that participate in providing the Lab service.
	29	+
	30	+=== **Collaboratory Office issue (2023-08-21) (Resolved)** ===
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	32	+The Collaboratory Office service had an issue this morning. It seems the issue is caused by an automatic renewal of an SSL certificate that failed. We are looking to recover the service ASAP.
	33	+
	34	+Please note that Collaboratory Office uses the open standard docx, xlsx, and pptx formats. The files can be downloaded to be read and possibly edited in MS Office and other clone alternatives. Users editing documents online should coordinate with others to avoid forking the document into multiple branches due to editing outside of a collaborative edition service.
	35	+
1	1	=== **Collaboratory issue (2023-07-04)** ===
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5	5	\\**Update 2023-07-10: **The issue has been identified. We are working to resolve this and, in the meantime, we will be performing some maintenance to help alleviate the issue. A maintenance window will be set for tomorrow.
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	43	+**Update 2023-07-11: **Maintenance was performed to increase performance while we continue working on the underlying issue.
	44	+\\Due to the previous maintenance, we believe the issue has been alleviated. Although investigation will continue to prevent this issue from re-occurring, users should not get the timeout issue anymore. If you do, please contact support at [[https:~~/~~/ebrains.eu/support>>https://ebrains.eu/support]], thank you.
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8	8	This section will continue to be updated as we have more information.
9	9
10	10	=== **Collaboratory Lab issue (2023-05-31) (Resolved)** ===