Changes for page Announcements

Last modified by hbpadmin on 2025/01/09 12:12
From version 213.1
edited by mmorgan
on 2023/08/21 13:52
Change comment: There is no comment for this version
To version 218.1
edited by chaney08
on 2023/10/13 10:35
Change comment: There is no comment for this version

Summary

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2 +=== **Collaboratory Drive issue (2023-10-13)** ===
3 +
4 +An issue with the upgrade of the OS on the Drive server encountered an error and is preventing the Drive from functioning correctly. We are working to resolve this as soon as possible and will update this page with more information when we can.
5 +
6 +=== **Collaboratory IAM issue (2023-09-08)** ===
7 +
8 +An issue was discovered after the upgrade of IAM which prevents users from accessing their account page. As such, the version of keycloak is being rolled back to the version in use before the release. We apologise for any inconvenience this has caused and will perform the update at a later stage.
9 +
10 +=== **Collaboratory Drive issue (2023-08-31)** ===
11 +
12 +Renaming an Office file in the Collaboratory Drive while that file is open in an Office session for collaborative editing can cause data loss. Before renaming a file, users should:
13 +
14 +* open the file in Office
15 +* wait to be the only user in the Office session (see the list of users at top right)
16 +* click on the disk icon to force a save (icon is at top left)
17 +* in the Drive, rename the file checking no user enters the Office session
18 +* close the Office session checking no user enters the Office session
19 +
20 +We are looking into how this issue can be fixed.
21 +
22 +=== **Collaboratory Lab issue (2023-08-22) (Resolved)** ===
23 +
24 +The Collaboratory Lab had an issue with its instance running at CSCS. EBRAINS users are invited to select the JSC server instead when starting up the Lab.
25 +
26 +The Lab was restored at CSCS. The issue was due to a storage problem that affected one of the key services that participate in providing the Lab service.
27 +
1 1  === **Collaboratory Office issue (2023-08-21) (Resolved)** ===
2 2  
3 3  The Collaboratory Office service had an issue this morning. It seems the issue is caused by an automatic renewal of an SSL certificate that failed. We are looking to recover the service ASAP.