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1		-XWiki.mmorgan
	1	+XWiki.hbpadmin

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1		-=== **Maintenance affecting most EBRAINS services (2023-10-25)** ===
	1	+=== **Upgrade of Support (Zammad) service (2024-04-19)** ===
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	3	+The EBRAINS support system will be undergoing an extensive upgrade occuring over the weekend starting the 19th April. As such, any support issues raised during this time frame may not be recorded in the system. If you do not recieve a reply after attempting to open a ticket, please try again on Monday, when service is expected to be restored. Thank you for your patience and understanding.
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	6	+For anything urgent that cannot wait until Monday, please email paul.chaney@ebrains.eu
	7	+
	8	+=== **Upgrade of IAM service (2024-02-16)(Released)** ===
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	10	+The Collaboratory IAM will be upgraded to the latest version. This means the IAM service will be down for up to an hour.
	11	+\\NOTE: It is important to note that as IAM is the central authentication and authorization service of EBRAINS, any services that rely on logging in or authentication will not work during this timeframe. This includes, but is not limited to, the Collaboratory Lab, Bucket, Drive and Wiki. It is also advised that you save any and all documents in OnlyOffice before this window.
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	13	+**NOTE**: For any issues encountered, please contact support, thank you.
	14	+
	15	+=== **Migration of IAM service (2023-12-20) (Resolved)** ===
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	17	+The Collaboratory IAM service is being migrated from the CSCS instance to a new JSC instance. As such, IAM will be down during this maintenance window. All services relying on IAM will be unavailable during this time frame.
	18	+\\The migration went well and all services should now be restored.
	19	+
	20	+=== **Unable to upload files to the Bucket (2023-11-20)(Resolved)** ===
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	22	+Bucket uploads are currently experiencing issues. During our investigationg it seems to be an issue with uploading the files to the CSCS Swift storage container that is preventing our system from working. We have raised the issue with CSCS engineers and hope to resolve this issue soon.
	23	+\\Resolution: The issue was to do with the quota allocated to our Swift storage. The issue was resolved by the CSCS team.
	24	+
	25	+=== **Maintenance affecting most EBRAINS services (2023-10-25) (Resolved)** ===
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3	3	On Oct 25 2023, the CSCS site is performing site-wide maintenance which will also affect their network and/or the OpenStack servers. All of the EBRAINS core services will be shutdown in advance of this maintenance. This includes the EBRAINS Collaboratory IAM service which provides single sign-on to all EBRAINS services. A few EBRAINS services not requiring user authentication and not hosted at CSCS might remain active, most significantly the EBRAINS web portal. Service providers are responsible for stopping and restarting their services.
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5	5	The services will remain down for several hours. EBRAINS AISBL will restart the core services it is responsible for as soon as the green light is given by CSCS. This is expected to be around 12:00 CEST.
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17	17	(% style="color:#3498db" %)All production services and most integration services should be running again. OKD INT still has issues with one of its VMs. CSCS is working on recovering it.
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	43	+(% style="color:#3498db" %)UPDATE #3:
	44	+
	45	+(% style="color:#3498db" %)All production and integration services are running again.
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19	19	=== **Collaboratory IAM issue (2023-10-23) (Resolved)** ===
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21	21	(% class="wikigeneratedid" %)