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1		-XWiki.mmorgan
	1	+XWiki.hbpadmin

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	2	+=== **Some files in Drive not accessible** ===
	3	+
	4	+After the recent power failure at CSCS, some of the Drives responsible for holding our Drive data have not restarted correctly. This has the impact of some files not being available when trying to open/download them. We have raised this issue with CSCS and hope to have a response soon. We are also taking steps to restore access ourselves.
	5	+
	6	+=== **Incident at Juelich (Resolved)** ===
	7	+
	8	+At 12:51 on 11th June 2024, there was a major incident at our infrastructure provider which resulted in all servers they hosted losing power. You can find more information about the incident here: [[https:~~/~~/status.jsc.fz-juelich.de/services/44>>https://status.jsc.fz-juelich.de/services/44]].
	9	+\\As a result of this, the servers hosting several of our services (Including IAM) became unavailable. This had the affect of causing any service requireing authentication or authorization to become unavailable. This problem has now been resolved and all services have been restored.
	10	+
	11	+=== **Migration of Support (Zammad) service (2024-05-31)(Released)** ===
	12	+
	13	+The EBRAINS support system will be migrated during the weekend beginning on the 31st May. As such, any support issues raised during this time frame may not be recorded in the system. If you do not receive a reply after attempting to open a ticket, please try again the following Monday, when service is expected to be restored. Thank you for your patience and understanding.
	14	+
	15	+
	16	+The release was successfully completed by Saturday, the 1st June.
	17	+
	18	+=== **Upgrade of Support (Zammad) service (2024-04-19) (Released)** ===
	19	+
	20	+The EBRAINS support system will be undergoing an extensive upgrade occuring over the weekend starting the 19th April. As such, any support issues raised during this time frame may not be recorded in the system. If you do not recieve a reply after attempting to open a ticket, please try again on Monday, when service is expected to be restored. Thank you for your patience and understanding.
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	23	+The release was successfully completed by Saturday, the 20th.
	24	+
	25	+=== **Upgrade of IAM service (2024-02-16)(Released)** ===
	26	+
	27	+The Collaboratory IAM will be upgraded to the latest version. This means the IAM service will be down for up to an hour.
	28	+\\NOTE: It is important to note that as IAM is the central authentication and authorization service of EBRAINS, any services that rely on logging in or authentication will not work during this timeframe. This includes, but is not limited to, the Collaboratory Lab, Bucket, Drive and Wiki. It is also advised that you save any and all documents in OnlyOffice before this window.
	29	+
	30	+**NOTE**: For any issues encountered, please contact support, thank you.
	31	+
	32	+=== **Migration of IAM service (2023-12-20) (Resolved)** ===
	33	+
	34	+The Collaboratory IAM service is being migrated from the CSCS instance to a new JSC instance. As such, IAM will be down during this maintenance window. All services relying on IAM will be unavailable during this time frame.
	35	+\\The migration went well and all services should now be restored.
	36	+
	37	+=== **Unable to upload files to the Bucket (2023-11-20)(Resolved)** ===
	38	+
	39	+Bucket uploads are currently experiencing issues. During our investigationg it seems to be an issue with uploading the files to the CSCS Swift storage container that is preventing our system from working. We have raised the issue with CSCS engineers and hope to resolve this issue soon.
	40	+\\Resolution: The issue was to do with the quota allocated to our Swift storage. The issue was resolved by the CSCS team.
	41	+
1	1	=== **Maintenance affecting most EBRAINS services (2023-10-25) (Resolved)** ===
2	2
3	3	On Oct 25 2023, the CSCS site is performing site-wide maintenance which will also affect their network and/or the OpenStack servers. All of the EBRAINS core services will be shutdown in advance of this maintenance. This includes the EBRAINS Collaboratory IAM service which provides single sign-on to all EBRAINS services. A few EBRAINS services not requiring user authentication and not hosted at CSCS might remain active, most significantly the EBRAINS web portal. Service providers are responsible for stopping and restarting their services.