Changes for page Announcements

Last modified by hbpadmin on 2025/01/09 12:12
From version 234.1
edited by hbpadmin
on 2024/04/19 14:19
Change comment: There is no comment for this version
To version 238.1
edited by ulpan
on 2024/05/29 16:11
Change comment: There is no comment for this version

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2 -=== **Upgrade of Support (Zammad) service (2024-04-19)** ===
1 +=== **Migration of Support (Zammad) service (2024-05-31)** ===
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3 +The EBRAINS support system will be migrated during the weekend beginning on the 31st May. As such, any support issues raised during this time frame may not be recorded in the system. If you do not receive a reply after attempting to open a ticket, please try again the following Monday, when service is expected to be restored. Thank you for your patience and understanding.
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6 +=== **Upgrade of Support (Zammad) service (2024-04-19) (Released)** ===
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4 4  The EBRAINS support system will be undergoing an extensive upgrade occuring over the weekend starting the 19th April. As such, any support issues raised during this time frame may not be recorded in the system. If you do not recieve a reply after attempting to open a ticket, please try again on Monday, when service is expected to be restored. Thank you for your patience and understanding.
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11 +The release was successfully completed by Saturday, the 20th.
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6 6  === **Upgrade of IAM service (2024-02-16)(Released)** ===
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8 8  The Collaboratory IAM will be upgraded to the latest version. This means the IAM service will be down for up to an hour.