Summary

• Page properties (1 modified, 0 added, 0 removed)

Details

Page properties

Content

...	...	@@ -1,3 +1,19 @@
	1	+(% class="wikigeneratedid" %)
	2	+=== **Collaboratory Drive migration** ===
	3	+
	4	+During a migration effort for the Drive that occurred recentyl, a database migration was required. Unfortunately, during the import process, the data became corrupted and the new instance of the Drive could not be used. We have since resolved this issue, as such, the Drive will be taken down on the 1st August to sync data and switch to the new Drive instances located at JSC.
	5	+
	6	+=== **Some files in Drive not accessible (Resolved)** ===
	7	+
	8	+After the recent power failure at CSCS, some of the Drives responsible for holding our Drive data have not restarted correctly. This has the impact of some files not being available when trying to open/download them. We have raised this issue with CSCS and hope to have a response soon. We are also taking steps to restore access ourselves.
	9	+
	10	+**Update**: CSCS restored access to the appropriate Drive and services have been restored.
	11	+
	12	+=== **Incident at Juelich (Resolved)** ===
	13	+
	14	+At 12:51 on 11th June 2024, there was a major incident at our infrastructure provider which resulted in all servers they hosted losing power. You can find more information about the incident here: [[https:~~/~~/status.jsc.fz-juelich.de/services/44>>https://status.jsc.fz-juelich.de/services/44]].
	15	+\\As a result of this, the servers hosting several of our services (Including IAM) became unavailable. This had the affect of causing any service requireing authentication or authorization to become unavailable. This problem has now been resolved and all services have been restored.
	16	+
1	1	=== **Migration of Support (Zammad) service (2024-05-31)(Released)** ===
2	2
3	3	The EBRAINS support system will be migrated during the weekend beginning on the 31st May. As such, any support issues raised during this time frame may not be recorded in the system. If you do not receive a reply after attempting to open a ticket, please try again the following Monday, when service is expected to be restored. Thank you for your patience and understanding.