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2		-=== **Incident at Juelich (Resolved)** ===
	1	+=== **Migration of Support (Zammad) service (2024-05-31)** ===
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4		-At 12:51 on 11th June 2024, there was a major incident at our infrastructure provider which resulted in all servers they hosted losing power. You can find more information about the incident here: [[https:~~/~~/status.jsc.fz-juelich.de/services/44>>https://status.jsc.fz-juelich.de/services/44]].
5		-\\As a result of this, the servers hosting several of our services (Including IAM) became unavailable. This had the affect of causing any service requireing authentication or authorization to become unavailable. This problem has now been resolved and all services have been restored.
6		-
7		-=== **Migration of Support (Zammad) service (2024-05-31)(Released)** ===
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9	9	The EBRAINS support system will be migrated during the weekend beginning on the 31st May. As such, any support issues raised during this time frame may not be recorded in the system. If you do not receive a reply after attempting to open a ticket, please try again the following Monday, when service is expected to be restored. Thank you for your patience and understanding.
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12		-The release was successfully completed by Saturday, the 1st June.
13		-
14	14	=== **Upgrade of Support (Zammad) service (2024-04-19) (Released)** ===
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16	16	The EBRAINS support system will be undergoing an extensive upgrade occuring over the weekend starting the 19th April. As such, any support issues raised during this time frame may not be recorded in the system. If you do not recieve a reply after attempting to open a ticket, please try again on Monday, when service is expected to be restored. Thank you for your patience and understanding.