Changes for page Announcements

Last modified by hbpadmin on 2025/01/09 12:12
From version 241.1
edited by hbpadmin
on 2024/06/20 11:33
Change comment: There is no comment for this version
To version 238.1
edited by ulpan
on 2024/05/29 16:11
Change comment: There is no comment for this version

Summary

Details

Page properties
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.hbpadmin
1 +XWiki.ulpan
Content
... ... @@ -1,20 +1,8 @@
1 -(% class="wikigeneratedid" %)
2 -=== **Some files in Drive not accessible** ===
1 +=== **Migration of Support (Zammad) service (2024-05-31)** ===
3 3  
4 -After the recent power failure at CSCS, some of the Drives responsible for holding our Drive data have not restarted correctly. This has the impact of some files not being available when trying to open/download them. We have raised this issue with CSCS and hope to have a response soon. We are also taking steps to restore access ourselves.
5 -
6 -=== **Incident at Juelich (Resolved)** ===
7 -
8 -At 12:51 on 11th June 2024, there was a major incident at our infrastructure provider which resulted in all servers they hosted losing power. You can find more information about the incident here: [[https:~~/~~/status.jsc.fz-juelich.de/services/44>>https://status.jsc.fz-juelich.de/services/44]]. 
9 -\\As a result of this, the servers hosting several of our services (Including IAM) became unavailable. This had the affect of causing any service requireing authentication or authorization to become unavailable. This problem has now been resolved and all services have been restored.
10 -
11 -=== **Migration of Support (Zammad) service (2024-05-31)(Released)** ===
12 -
13 13  The EBRAINS support system will be migrated during the weekend beginning on the 31st May. As such, any support issues raised during this time frame may not be recorded in the system. If you do not receive a reply after attempting to open a ticket, please try again the following Monday, when service is expected to be restored. Thank you for your patience and understanding.
14 14  
15 15  
16 -The release was successfully completed by Saturday, the 1st June.
17 -
18 18  === **Upgrade of Support (Zammad) service (2024-04-19) (Released)** ===
19 19  
20 20  The EBRAINS support system will be undergoing an extensive upgrade occuring over the weekend starting the 19th April. As such, any support issues raised during this time frame may not be recorded in the system. If you do not recieve a reply after attempting to open a ticket, please try again on Monday, when service is expected to be restored. Thank you for your patience and understanding.