Changes for page Announcements

Last modified by hbpadmin on 2025/01/09 12:12
From version 25.1
edited by hbpadmin
on 2021/03/22 15:38
Change comment: There is no comment for this version
To version 3.1
edited by mmorgan
on 2020/07/02 18:38
Change comment: There is no comment for this version

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1 -(% class="wikigeneratedid" %)
2 -=== Issue accessing the Lab ===
1 +== Announcement ==
3 3  
4 -We are currently investigating an issue with lab.ebrains.eu that is currently preventing access to users. We apologize for any inconvenience caused by this and hope to have it resolved very soon.
3 +On the 14th of May 2020, several High Performance Computing centres across Europe suffered a cyber-attack. The attack affected the infrastructure which hosts multiple HBP and EBRAINS services. As a precaution, and in order to ensure the continued security of the HBP and EBRAINS services, all users with an HBP and/or EBRAINS user account are requested to change their password, both in Collaboratory 1 ([[https:~~/~~/collab.humanbrainproject.eu>>https://collab.humanbrainproject.eu]]) and Collaboratory 2 ([[https:~~/~~/wiki.ebrains.eu>>https://wiki.ebrains.eu]]).
5 5  
6 -=== Wiki update (2021-03-02) ===
5 +The current passwords were deactivated in Collaboratory 1 on May 26. Please request a new password by clicking //Forgot password// at the login prompt.
7 7  
8 -As well as numerous bug fixes and small improvements to the Wiki, we are also upgrading the current version of XWiki(Version 10.11.9) to the most recent version of XWiki (Version 12.10.2). We are also adding a few fixes to its integration in the Wiki front end . A new feature was added: a new "Like" (Represented by a [[image:https://a.slack-edge.com/production-standard-emoji-assets/13.0/google-medium/2764-fe0f.png||alt=":heart:"]]) feature that is now available on Collab pages. For now, it can be used to show support and approval for any Collab page you like and use, in the future, we will be expanding upon this functionality. 
7 +Users logging in to Collaboratory 2 starting May 27 will be asked to reset their password.
9 9  
9 +Select a password that you do not use on other accounts and that cannot be easily guessed by someone knowing your other passwords.
10 10  
11 -If you would like to see new features or feel certain functionality is required to improve the Collaboratory, please [[join the Collaboratory user group>>https://wiki.ebrains.eu/bin/view/Collabs/collaboratory-user-group/Joining%20the%20group/]], once joined, please do not hesitate to [[make your suggestions>>https://drive.ebrains.eu/lib/aac38e36-4bd9-48ee-9ae6-b876a65028aa/file/Collaboratory%20User%20Group%20-%20Suggestion%20box.docx]].
11 +Select a password sufficiently long and complex with a mix of lower case, upper case, digits and punctuation.
12 12  
13 +Remember that you are responsible for protecting your password. Do not write your password in clear form.
13 13  
14 -=== EBRAINS ticketing system (2021-03-02) ===
15 +Thank you for your cooperation.
15 15  
16 -(% class="wikigeneratedid" %)
17 -The categories of tickets are being aligned to the description of [[services on the EBRAINS.eu website>>https://ebrains.eu/services/]]. We are using this opportunity to also upgrade the ticketing system to a more recent version.
17 +The Collaboratory team, updated May 26 2020
18 18  
19 -
20 -=== OnlyOffice license issue ===
21 -
22 -We are aware that some users are getting issues when trying to use OnlyOffice similar to the following image~:
23 -
24 -[[image:1613726704318-340.png]].
25 -
26 -We are working on this issue and will have it fixed as soon as possible, thank you for your patience and we apologise for any inconvenience caused.
27 -
28 -
29 -=== Collaboratory 2 release (2021-02-17) ===
30 -
31 -The release going ahead on 17th February has the following enhancements.
32 32  
33 -
34 -1. Mounting a new "Shared" drive for the ability to easily share links from Seafile. So going forward, any links that need to be shared should be generated in the "Shared " drive. The original "/drive" will be kept so it does not break any of the already existing links.
35 -1. OnlyOffice is being upgraded to the latest version. This should solve the issue listed below in the "Files locked in the Drive " section. The section will remain temporarily until it is verified this issue is fully fixed.
36 -1. Seafile file system is being increased
37 -
38 -=== Collaboratory 1 maintenance ===
39 -
40 -Collaboratory 1 services will be down from 18:00 CET [[(my timezone)>>https://everytimezone.com/s/4a9daa55]] Thursday Jan 7 for maintenance. The services are being re-hosted from the EPFL/BBP infrastructure to the Fenix infrastructure. The OIDC authentication service will be reactivated first (within 30 minutes); all other services will follow in the evening. Once the Collaboratory 1 services are back online, you may find that files added to the storage within the last days do not initially appear. This will be remedied overnight as we synchronize the storage. Thank you for your patience and understanding.
41 -
42 -As a reminder the Collaboratory 1 services are deprecated and will be shut down in September 2021.
43 -
44 -If you encounter issues with Collaboratory 1 after Friday 12:00 CET, please contact [[https:~~/~~/ebrains.eu/support>>url:https://ebrains.eu/support]]
45 -
46 -(% class="wikigeneratedid" id="H" %)
47 -The re-hosting was completed on Thursday evening. Some services relying on the Collaboratory 1 may need to be restarted to take into account the new DNS entries. Please notify [[support>>https://ebrains.eu/support]] of any issues you identify.
48 -
49 -
50 -=== SSL certificates (2020-12-04) ===
51 -
52 -Our SSL Certificate provider (Let's Encrypt) has been using new certificates to sign our SSL certificates as described on their [[website>>https://letsencrypt.org/certificates]]. This requires updates on our servers and on your web browsers. The updates on your web browsers often go unnoticed by the user but in some cases your browser may inform you that it needs to fetch a new certificate. You can accept this safely; most browsers don't even mention it to the user.
53 -
54 -Note that this is not the same as accepting an exception in your browser because of a bad certificate. Accepting such exceptions can put your data and credentials at risk of a person-in-the-middle attack.
55 -
56 -We believe we have addressed all the issues that may arise from this change in SSL certificates. If you experience any issue, especially when accessing EBRAINS APIs, don't hesitate to contact [[support>>https://ebrains.eu/support]].
57 -
58 -
59 -=== Files locked in the Drive (2020-09-30) ===
60 -
61 -A few users have reported issues in saving OnlyOffice edits to the Drive of a collab.
62 -
63 -We are looking into this. At the time being, it seems that a small number of files are locked by the Drive which prevents OnlyOffice to update these files when they are edited online.
64 -
65 -We are actively trying to correct the problem as promptly as possible.
66 -
67 -==== The temporary workaround ====
68 -
69 -When you open a file in OnlyOffice:
70 -
71 -1. check if other users are editing the same file. The count appears at the top right corner.
72 -1. perform a trivial edit and save
73 -1. if you are the only user with that file open, you can trust the presence/absence of a warning message from OnlyOffice
74 -1. if multiple users have the file open simultaneously, you can:
75 -11. choose to trust the first user who opened it to have checked, or
76 -11. check in the Drive the timestamp of the file that you just saved
77 -
78 -OnlyOffice will notify you when you try to save a file and the save fails. If that happens:
79 -
80 -1. read the message
81 -1. use File > Download as ... > docx or pptx or xlsx to save the file to your computer
82 -1. close OnlyOffice. (% style="color:#e74c3c" %)**DO NOT KEEP LOCKED FILES OPEN IN ONLYOFFICE.**(%%) It would mislead others.
83 -1. rename the file by adding (% style="color:#3498db" %)//**_UNLOCKED**//(%%) at the end of the filename, before the extension
84 -1. upload the file with its new name
85 -1. work on this new file
86 -
87 -We apologize for the inconvenience and thank you for your understanding.
88 -
89 -The Collaboratory team
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