Attention: Data Proxy will be migrated from SWIFT to S3 storage at Friday, the 9th of May 2025 starting from 9pm CEST (my timezone). For more details, please join the rocket chat channel https://chat.ebrains.eu/channel/data-proxy-user-group


Changes for page Announcements

Last modified by hbpadmin on 2025/01/09 12:12
From version 25.1
edited by hbpadmin
on 2021/03/22 15:38
Change comment: There is no comment for this version
To version 67.1
edited by hbpadmin
on 2021/06/11 18:46
Change comment: There is no comment for this version

Summary

Details

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1 1  (% class="wikigeneratedid" %)
2 -=== Issue accessing the Lab ===
2 +=== Drive issue ===
3 3  
4 -We are currently investigating an issue with lab.ebrains.eu that is currently preventing access to users. We apologize for any inconvenience caused by this and hope to have it resolved very soon.
4 +There is currently a bug preventing new collabs from being created with a Drive. Although you can still create new collabs and can access all of the other functionality provided, you will not have access to the Drive by default. You can request a Drive be manually added to your collab via support.
5 +\\We apologise for any inconvenience this causes. 
5 5  
6 -=== Wiki update (2021-03-02) ===
7 7  
8 -As well as numerous bug fixes and small improvements to the Wiki, we are also upgrading the current version of XWiki(Version 10.11.9) to the most recent version of XWiki (Version 12.10.2). We are also adding a few fixes to its integration in the Wiki front end . A new feature was added: a new "Like" (Represented by a [[image:https://a.slack-edge.com/production-standard-emoji-assets/13.0/google-medium/2764-fe0f.png||alt=":heart:"]]) feature that is now available on Collab pages. For now, it can be used to show support and approval for any Collab page you like and use, in the future, we will be expanding upon this functionality. 
8 +=== Maintenance Monday 7th June 8AM CEST ===
9 9  
10 +All services provided by virtual machines running on Openstack and Openshift at CSCS will be down for the preparation of the new updated Openstack server.
10 10  
11 -If you would like to see new features or feel certain functionality is required to improve the Collaboratory, please [[join the Collaboratory user group>>https://wiki.ebrains.eu/bin/view/Collabs/collaboratory-user-group/Joining%20the%20group/]], once joined, please do not hesitate to [[make your suggestions>>https://drive.ebrains.eu/lib/aac38e36-4bd9-48ee-9ae6-b876a65028aa/file/Collaboratory%20User%20Group%20-%20Suggestion%20box.docx]].
12 +This will include all of Collaboratory 1 and 2, the Swift object storage, the EBRAINS authentication among many others. The following services will not be affected: HBP and EBRAINS web servers, supercomputing services, and services running on the 4 other Fenix sites (unless they depend on one of the above services).
12 12  
14 +The intervention is expected to fit within a time window of 3.5 hours. If it is shorter, the Collaboratory will come back up with a "Maintenance completed" banner. There is a small risk that the intervention may exceed 3.5 hours.
13 13  
14 -=== EBRAINS ticketing system (2021-03-02) ===
16 +=== EBRAINS services technical difficulties ===
15 15  
16 -(% class="wikigeneratedid" %)
17 -The categories of tickets are being aligned to the description of [[services on the EBRAINS.eu website>>https://ebrains.eu/services/]]. We are using this opportunity to also upgrade the ticketing system to a more recent version.
18 +Most EBRAINS services are currently experiencing technical difficulties. Please bear with us as we work on resolving these issues. This involves Collaboratory 1, Collaboratory 2 and other EBRAINS services.
19 +\\The issues occurring at the moment are the result of unexpected network issues due to network maintenance ongoing at CSCS.
18 18  
21 +=== Collaboratory User Group (UG) meeting ===
19 19  
20 -=== OnlyOffice license issue ===
23 +The UG meeting is a great way to stay informed about recent and upcoming changes to the Collaboratory as well as making your voice and ideas heard directly by the developers. If you are interested in attending this meeting, or know someone who is interested, please feel free[[ to join these meetings>>https://wiki.ebrains.eu/bin/view/Collabs/collaboratory-user-group/Joining%20the%20group/]]
21 21  
22 -We are aware that some users are getting issues when trying to use OnlyOffice similar to the following image~:
25 +If you would like to see new features or feel certain functionality is required to improve the Collaboratory, please [[join the Collaboratory user group>>https://wiki.ebrains.eu/bin/view/Collabs/collaboratory-user-group/Joining%20the%20group/]], once joined, please do not hesitate to [[make your suggestions>>https://drive.ebrains.eu/lib/aac38e36-4bd9-48ee-9ae6-b876a65028aa/file/Collaboratory%20User%20Group%20-%20Suggestion%20box.docx]].
23 23  
24 -[[image:1613726704318-340.png]].
25 25  
26 -We are working on this issue and will have it fixed as soon as possible, thank you for your patience and we apologise for any inconvenience caused.
28 +=== **Drive issue (Solved)** ===
27 27  
30 +Users have reported issues trying to access the drive. This is something we are aware of and trying to fix as soon as possible. This issue seems to be an Openshift problem.
28 28  
29 -=== Collaboratory 2 release (2021-02-17) ===
32 +Until this is resolved, users will have issues accessing any functionality that requires Drive access. This mainly concerns the Lab and to a less extant, any service that requires access to the drive.
30 30  
31 -The release going ahead on 17th February has the following enhancements.
32 -
34 +**Potential fix: **We believe we have identified the issue and will be bringing the Lab service down for up to an hour at 10pm CEST on April 28th as we attempt to deploy this fix. All current Notebooks will be killed during this downtime. - Unfortunately this fix has not worked and we are looking at other solutions at the moment.
33 33  
34 -1. Mounting a new "Shared" drive for the ability to easily share links from Seafile. So going forward, any links that need to be shared should be generated in the "Shared " drive. The original "/drive" will be kept so it does not break any of the already existing links.
35 -1. OnlyOffice is being upgraded to the latest version. This should solve the issue listed below in the "Files locked in the Drive " section. The section will remain temporarily until it is verified this issue is fully fixed.
36 -1. Seafile file system is being increased
36 +**Potential fix 2: **We have another small release that should fix the issue at 13:30 CEST Today. All currently running notebooks will be killed during this downtime.
37 37  
38 -=== Collaboratory 1 maintenance ===
38 +This issue has been resolved, please let support know if you encounter any issues with the lab. Thank you for your understanding.
39 39  
40 -Collaboratory 1 services will be down from 18:00 CET [[(my timezone)>>https://everytimezone.com/s/4a9daa55]] Thursday Jan 7 for maintenance. The services are being re-hosted from the EPFL/BBP infrastructure to the Fenix infrastructure. The OIDC authentication service will be reactivated first (within 30 minutes); all other services will follow in the evening. Once the Collaboratory 1 services are back online, you may find that files added to the storage within the last days do not initially appear. This will be remedied overnight as we synchronize the storage. Thank you for your patience and understanding.
40 +We apologise for any inconvenience this has caused
41 41  
42 -As a reminder the Collaboratory 1 services are deprecated and will be shut down in September 2021.
42 +=== OnlyOffice license issue (Resolved) ===
43 43  
44 -If you encounter issues with Collaboratory 1 after Friday 12:00 CET, please contact [[https:~~/~~/ebrains.eu/support>>url:https://ebrains.eu/support]]
44 +We are aware that some users are getting issues when trying to use OnlyOffice similar to the following image~:
45 45  
46 -(% class="wikigeneratedid" id="H" %)
47 -The re-hosting was completed on Thursday evening. Some services relying on the Collaboratory 1 may need to be restarted to take into account the new DNS entries. Please notify [[support>>https://ebrains.eu/support]] of any issues you identify.
46 +[[image:1613726704318-340.png]].
48 48  
48 +We are working on this issue and will have it fixed as soon as possible, thank you for your patience and we apologise for any inconvenience caused.
49 49  
50 -=== SSL certificates (2020-12-04) ===
51 51  
51 +=== SSL certificates (2020-12-04) (Resolved) ===
52 +
52 52  Our SSL Certificate provider (Let's Encrypt) has been using new certificates to sign our SSL certificates as described on their [[website>>https://letsencrypt.org/certificates]]. This requires updates on our servers and on your web browsers. The updates on your web browsers often go unnoticed by the user but in some cases your browser may inform you that it needs to fetch a new certificate. You can accept this safely; most browsers don't even mention it to the user.
53 53  
54 54  Note that this is not the same as accepting an exception in your browser because of a bad certificate. Accepting such exceptions can put your data and credentials at risk of a person-in-the-middle attack.
... ... @@ -56,7 +56,7 @@
56 56  We believe we have addressed all the issues that may arise from this change in SSL certificates. If you experience any issue, especially when accessing EBRAINS APIs, don't hesitate to contact [[support>>https://ebrains.eu/support]].
57 57  
58 58  
59 -=== Files locked in the Drive (2020-09-30) ===
60 +=== Files locked in the Drive (2020-09-30) (Resolved) ===
60 60  
61 61  A few users have reported issues in saving OnlyOffice edits to the Drive of a collab.
62 62