Attention: The EBRAINS drive will be unavailable for most of the weekend starting the 25th October. Although the Lab is availble while the Drive is down, files that are stored in the Drive will not be loaded and you will be unable to save documents directly on the Lab.


Changes for page Announcements

Last modified by hbpadmin on 2025/01/09 12:12
From version 3.1
edited by mmorgan
on 2020/07/02 18:38
Change comment: There is no comment for this version
To version 5.1
edited by mmorgan
on 2020/11/08 16:59
Change comment: There is no comment for this version

Summary

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1 -== Announcement ==
1 +(% class="wikigeneratedid" %)
2 +== Authentication service down (2020-11-09) ==
2 2  
3 -On the 14th of May 2020, several High Performance Computing centres across Europe suffered a cyber-attack. The attack affected the infrastructure which hosts multiple HBP and EBRAINS services. As a precaution, and in order to ensure the continued security of the HBP and EBRAINS services, all users with an HBP and/or EBRAINS user account are requested to change their password, both in Collaboratory 1 ([[https:~~/~~/collab.humanbrainproject.eu>>https://collab.humanbrainproject.eu]]) and Collaboratory 2 ([[https:~~/~~/wiki.ebrains.eu>>https://wiki.ebrains.eu]]).
4 +The EBRAINS authentication service will be down for approximately 1 hour to allow an upgrade of the authentication service. EBRAINS services using EBRAINS authentication should not be affected, except during the downtime of the service.
4 4  
5 -The current passwords were deactivated in Collaboratory 1 on May 26. Please request a new password by clicking //Forgot password// at the login prompt.
6 6  
7 -Users logging in to Collaboratory 2 starting May 27 will be asked to reset their password.
7 +== Files locked in the Drive (2020-09-30) ==
8 8  
9 -Select a password that you do not use on other accounts and that cannot be easily guessed by someone knowing your other passwords.
9 +A few users have reported issues in saving OnlyOffice edits to the Drive of a collab.
10 10  
11 -Select a password sufficiently long and complex with a mix of lower case, upper case, digits and punctuation.
11 +We are looking into this. At the time being, it seems that a small number of files are locked by the Drive which prevents OnlyOffice to update these files when they are edited online.
12 12  
13 -Remember that you are responsible for protecting your password. Do not write your password in clear form.
13 +We are actively trying to correct the problem as promptly as possible.
14 14  
15 -Thank you for your cooperation.
15 +==== The temporary workaround ====
16 16  
17 -The Collaboratory team, updated May 26 2020
17 +When you open a file in OnlyOffice:
18 18  
19 -
19 +1. check if other users are editing the same file. The count appears at the top right corner.
20 +1. perform a trivial edit and save
21 +1. if you are the only user with that file open, you can trust the presence/absence of a warning message from OnlyOffice
22 +1. if multiple users have the file open simultaneously, you can:
23 +11. choose to trust the first user who opened it to have checked, or
24 +11. check in the Drive the timestamp of the file that you just saved
25 +
26 +OnlyOffice will notify you when you try to save a file and the save fails. If that happens:
27 +
28 +1. read the message
29 +1. use File > Download as ... > docx or pptx or xlsx to save the file to your computer
30 +1. close OnlyOffice. (% style="color:#e74c3c" %)**DO NOT KEEP LOCKED FILES OPEN IN ONLYOFFICE.**(%%) It would mislead others.
31 +1. rename the file by adding (% style="color:#3498db" %)//**_UNLOCKED**//(%%) at the end of the filename, before the extension
32 +1. upload the file with its new name
33 +1. work on this new file
34 +
35 +We apologize for the inconvenience and thank you for your understanding.
36 +
37 +The Collaboratory team