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2		-== Authentication service down (2020-11-09) ==
	1	+== Announcement ==
3	3
4		-The EBRAINS authentication service will be down for approximately 1 hour to allow an upgrade of the authentication service. EBRAINS services using EBRAINS authentication should not be affected, except during the downtime of the service.
	3	+On the 14th of May 2020, several High Performance Computing centres across Europe suffered a cyber-attack. The attack affected the infrastructure which hosts multiple HBP and EBRAINS services. As a precaution, and in order to ensure the continued security of the HBP and EBRAINS services, all users with an HBP and/or EBRAINS user account are requested to change their password. The current passwords have been deactivated.
5	5
	5	+Please request a new password by clicking //Forgot password// at the login prompt.
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7		-== Files locked in the Drive (2020-09-30) ==
	7	+Select a password that you do not use on another account and that cannot be easily guessed by someone knowing your other passwords.
8	8
9		-A few users have reported issues in saving OnlyOffice edits to the Drive of a collab.
	9	+Select a password sufficiently long and complex with a mix of lower case, upper case, digits and punctuation.
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11		-We are looking into this. At the time being, it seems that a small number of files are locked by the Drive which prevents OnlyOffice to update these files when they are edited online.
	11	+Remember that you are responsible for protecting your password. Do not write your password in clear form.
12	12
13		-We are actively trying to correct the problem as promptly as possible.
	13	+Thank you for your cooperation.
14	14
15		-==== The temporary workaround ====
	15	+The Collaboratory team, May 25 2020
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17		-When you open a file in OnlyOffice:
18		-
19		-1. check if other users are editing the same file. The count appears at the top right corner.
20		-1. perform a trivial edit and save
21		-1. if you are the only user with that file open, you can trust the presence/absence of a warning message from OnlyOffice
22		-1. if multiple users have the file open simultaneously, you can:
23		-11. choose to trust the first user who opened it to have checked, or
24		-11. check in the Drive the timestamp of the file that you just saved
25		-
26		-OnlyOffice will notify you when you try to save a file and the save fails. If that happens:
27		-
28		-1. read the message
29		-1. use File > Download as ... > docx or pptx or xlsx to save the file to your computer
30		-1. close OnlyOffice. (% style="color:#e74c3c" %)**DO NOT KEEP LOCKED FILES OPEN IN ONLYOFFICE.**(%%) It would mislead others.
31		-1. rename the file by adding (% style="color:#3498db" %)//**_UNLOCKED**//(%%) at the end of the filename, before the extension
32		-1. upload the file with its new name
33		-1. work on this new file
34		-
35		-We apologize for the inconvenience and thank you for your understanding.
36		-
37		-The Collaboratory team
	17	+