Summary

• Page properties (1 modified, 0 added, 0 removed)

Details

Page properties

Content

...	...	@@ -1,31 +1,17 @@
1		-== Files locked in the Drive (2020-09-30) ==
	1	+== Announcement ==
2	2
3		-A few users have reported issues in saving OnlyOffice edits to the Drive of a collab.
	3	+On the 14th of May 2020, several High Performance Computing centres across Europe suffered a cyber-attack. The attack affected the infrastructure which hosts multiple HBP and EBRAINS services. As a precaution, and in order to ensure the continued security of the HBP and EBRAINS services, all users with an HBP and/or EBRAINS user account are requested to change their password. The current passwords have been deactivated.
4	4
5		-We are looking into this. At the time being, it seems that a small number of files are locked by the Drive which prevents OnlyOffice to update these files when they are edited online.
	5	+Please request a new password by clicking //Forgot password// at the login prompt.
6	6
7		-We are actively trying to correct the problem as promptly as possible.
	7	+Select a password that you do not use on another account and that cannot be easily guessed by someone knowing your other passwords.
8	8
9		-==== The temporary workaround ====
	9	+Select a password sufficiently long and complex with a mix of lower case, upper case, digits and punctuation.
10	10
11		-When you open a file in OnlyOffice:
	11	+Remember that you are responsible for protecting your password. Do not write your password in clear form.
12	12
13		-1. check if other users are editing the same file. The count appears at the top right corner.
14		-1. perform a trivial edit and save
15		-1. if you are the only user with that file open, you can trust the presence/absence of a warning message from OnlyOffice
16		-1. if multiple users have the file open simultaneously, you can:
17		-11. choose to trust the first user who opened it to have checked, or
18		-11. check in the Drive the timestamp of the file that you just saved
	13	+Thank you for your cooperation.
19	19
20		-OnlyOffice will notify you when you try to save a file and the save fails. If that happens:
	15	+The Collaboratory team, May 25 2020
21	21
22		-1. read the message
23		-1. use File > Download as ... > docx or pptx or xlsx to save the file to your computer
24		-1. close OnlyOffice. (% style="color:#e74c3c" %)**DO NOT KEEP LOCKED FILES OPEN IN ONLYOFFICE.**(%%) It would mislead others.
25		-1. rename the file by adding (% style="color:#3498db" %)//**_UNLOCKED**//(%%) at the end of the filename, before the extension
26		-1. upload the file with its new name
27		-1. work on this new file
28		-
29		-We apologize for the inconvenience and thank you for your understanding.
30		-
31		-The Collaboratory team
	17	+