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1		-=== **Openshift issues (09-07-2021) (Resolved)** ===
	1	+=== Wiki update (2021-03-02) ===
2	2
3		-The Openshift service has gone down. As the Collaboratory Lab and the Image service both rely on this service, they are currently unavailable. We are investigating this issue and it will be resolved as soon as possible. We apologise for any inconvenience caused.
	3	+Description coming soon.
4	4
5		-**UPDATE 12-07-2021 : **The issue seems to be with the Openstack servers. It is also affecting a few more VMs aside from the Openshift service. The infrastructure team is looking into it.
6	6
7		-**UPDATE 12-07-2021 : **Openshift servers have been fixed and all services should be back up and running, thank you for your patience.
	6	+=== EBRAINS ticketing system (2021-03-02) ===
8	8
9		-=== **Collaboratory Lab restart ( 15-06-2021)** ===
	8	+(% class="wikigeneratedid" %)
	9	+The categories of tickets are being aligned to the description of [[services on the EBRAINS.eu website>>https://ebrains.eu/services/]]. We are using this opportunity to also upgrade the ticketing system to a more recent version.
10	10
11		-The Collaboratory lab will be restarted for the purpose of changing a few background configurations.
12	12
13		-=== **Collaboratory User Group (UG) meeting** ===
	12	+=== OnlyOffice license issue ===
14	14
15		-The UG meeting is a great way to stay informed about recent and upcoming changes to the Collaboratory as well as making your voice and ideas heard directly by the developers. If you are interested in attending this meeting, or know someone who is interested, please feel free[[ to join these meetings>>https://wiki.ebrains.eu/bin/view/Collabs/collaboratory-user-group/Joining%20the%20group/]]
	14	+We are aware that some users are getting issues when trying to use OnlyOffice similar to the following image~:
16	16
17		-If you would like to see new features or feel certain functionality is required to improve the Collaboratory, please [[join the Collaboratory user group>>https://wiki.ebrains.eu/bin/view/Collabs/collaboratory-user-group/Joining%20the%20group/]], once joined, please do not hesitate to [[make your suggestions>>https://drive.ebrains.eu/lib/aac38e36-4bd9-48ee-9ae6-b876a65028aa/file/Collaboratory%20User%20Group%20-%20Suggestion%20box.docx]].
	16	+[[image:1613726704318-340.png]].
18	18
	18	+We are working on this issue and will have it fixed as soon as possible, thank you for your patience and we apologise for any inconvenience caused.
19	19
20		-=== **Drive issue (Resolved 14-06-2021)** ===
21	21
22		-There is currently an issue that prevents the Drive option from appearing in new collabs. Although you can still create new collabs and can access all of the other functionality provided, you will not have access to the Drive by default. You can request a Drive be manually added to your collab via support.
23		-\\We apologise for any inconvenience this causes.
	21	+=== Collaboratory 2 release (2021-02-17) ===
24	24
	23	+The release going ahead on 17th February has the following enhancements.
	24	+
25	25
26		-=== **Drive issue (Solved)** ===
	26	+1. Mounting a new "Shared" drive for the ability to easily share links from Seafile. So going forward, any links that need to be shared should be generated in the "Shared " drive. The original "/drive" will be kept so it does not break any of the already existing links.
	27	+1. OnlyOffice is being upgraded to the latest version. This should solve the issue listed below in the "Files locked in the Drive " section. The section will remain temporarily until it is verified this issue is fully fixed.
	28	+1. Seafile file system is being increased
27	27
28		-Users have reported issues trying to access the drive. This is something we are aware of and trying to fix as soon as possible. This issue seems to be an Openshift problem.
29	29
30		-Until this is resolved, users will have issues accessing any functionality that requires Drive access. This mainly concerns the Lab and to a less extant, any service that requires access to the drive.
	31	+=== Collaboratory 1 maintenance ===
31	31
32		-**Potential fix: **We believe we have identified the issue and will be bringing the Lab service down for up to an hour at 10pm CEST on April 28th as we attempt to deploy this fix. All current Notebooks will be killed during this downtime. - Unfortunately this fix has not worked and we are looking at other solutions at the moment.
	33	+Collaboratory 1 services will be down from 18:00 CET [[(my timezone)>>https://everytimezone.com/s/4a9daa55]] Thursday Jan 7 for maintenance. The services are being re-hosted from the EPFL/BBP infrastructure to the Fenix infrastructure. The OIDC authentication service will be reactivated first (within 30 minutes); all other services will follow in the evening. Once the Collaboratory 1 services are back online, you may find that files added to the storage within the last days do not initially appear. This will be remedied overnight as we synchronize the storage. Thank you for your patience and understanding.
33	33
34		-**Potential fix 2: **We have another small release that should fix the issue at 13:30 CEST Today. All currently running notebooks will be killed during this downtime.
	35	+As a reminder the Collaboratory 1 services are deprecated and will be shut down in September 2021.
35	35
36		-This issue has been resolved, please let support know if you encounter any issues with the lab. Thank you for your understanding.
	37	+If you encounter issues with Collaboratory 1 after Friday 12:00 CET, please contact [[https:~~/~~/ebrains.eu/support>>url:https://ebrains.eu/support]]
37	37
38		-We apologise for any inconvenience this has caused
	39	+(% class="wikigeneratedid" id="H" %)
	40	+The re-hosting was completed on Thursday evening. Some services relying on the Collaboratory 1 may need to be restarted to take into account the new DNS entries. Please notify [[support>>https://ebrains.eu/support]] of any issues you identify.
39	39
40		-=== OnlyOffice license issue (Resolved) ===
41	41
42		-We are aware that some users are getting issues when trying to use OnlyOffice similar to the following image~:
	43	+=== SSL certificates (2020-12-04) ===
43	43
44		-[[image:1613726704318-340.png]].
45		-
46		-We are working on this issue and will have it fixed as soon as possible, thank you for your patience and we apologise for any inconvenience caused.
47		-
48		-
49		-=== SSL certificates (2020-12-04) (Resolved) ===
50		-
51	51	Our SSL Certificate provider (Let's Encrypt) has been using new certificates to sign our SSL certificates as described on their [[website>>https://letsencrypt.org/certificates]]. This requires updates on our servers and on your web browsers. The updates on your web browsers often go unnoticed by the user but in some cases your browser may inform you that it needs to fetch a new certificate. You can accept this safely; most browsers don't even mention it to the user.
52	52
53	53	Note that this is not the same as accepting an exception in your browser because of a bad certificate. Accepting such exceptions can put your data and credentials at risk of a person-in-the-middle attack.
...	...	@@ -55,7 +55,7 @@
55	55	We believe we have addressed all the issues that may arise from this change in SSL certificates. If you experience any issue, especially when accessing EBRAINS APIs, don't hesitate to contact [[support>>https://ebrains.eu/support]].
56	56
57	57
58		-=== Files locked in the Drive (2020-09-30) (Resolved) ===
	52	+=== Files locked in the Drive (2020-09-30) ===
59	59
60	60	A few users have reported issues in saving OnlyOffice edits to the Drive of a collab.
61	61