Changes for page Announcements

Last modified by hbpadmin on 2025/01/09 12:12
From version 85.1
edited by mmorgan
on 2021/10/04 17:01
Change comment: There is no comment for this version
To version 28.1
edited by hbpadmin
on 2021/03/23 16:18
Change comment: There is no comment for this version

Summary

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1 -XWiki.mmorgan
1 +XWiki.hbpadmin
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1 -=== **Infrastructure failure on 2021-10-04** ===
1 +=== Collaboratory User Group (UG) meeting ===
2 2  
3 -A failure on the Openstack infrastructure at the Fenix site which hosts most of our services has brought down many EBRAINS service this morning before 9 AM CEST. A second event later in the morning at the same Fenix site brought down most other EBRAINS services. The infrastructure was brought back online in the afternoon and we have been reactivating services as quickly as possible. Some issues are still being addressed at the infrastructure level [17:00 CEST].
3 +The UG meeting is a great way to stay informed about recent and upcoming changes to the Collaboratory as well as making your voice and ideas heard directly by the developers. If you are interested in attending this meeting, or know someone who is interested, please feel free[[ to join these meetings>>https://wiki.ebrains.eu/bin/view/Collabs/collaboratory-user-group/Joining%20the%20group/]]
4 4  
5 -We apologize for the inconvenience and thank all users for their understanding.
5 +=== Wiki update (2021-03-02) ===
6 6  
7 -=== **SSL Certificates expiring September 30th** ===
7 +As well as numerous bug fixes and small improvements to the Wiki, we are also upgrading the current version of XWiki(Version 10.11.9) to the most recent version of XWiki (Version 12.10.2). We are also adding a few fixes to its integration in the Wiki front end . A new feature was added: a new "Like" (Represented by a [[image:https://a.slack-edge.com/production-standard-emoji-assets/13.0/google-medium/2764-fe0f.png||alt=":heart:"]]) feature that is now available on Collab pages. For now, it can be used to show support and approval for any Collab page you like and use, in the future, we will be expanding upon this functionality. 
8 8  
9 -Our SSL certificates are produced by Let's Encrypt. One of their root certificates is expiring on September 30. This may cause issues for access to API services, especially from older browsers. You can find more information about these changes at the following links :
10 10  
11 -* [[https:~~/~~/letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/>>url:https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/]]
12 -* [[https:~~/~~/letsencrypt.org/certificates/>>url:https://letsencrypt.org/certificates/]]
10 +If you would like to see new features or feel certain functionality is required to improve the Collaboratory, please [[join the Collaboratory user group>>https://wiki.ebrains.eu/bin/view/Collabs/collaboratory-user-group/Joining%20the%20group/]], once joined, please do not hesitate to [[make your suggestions>>https://drive.ebrains.eu/lib/aac38e36-4bd9-48ee-9ae6-b876a65028aa/file/Collaboratory%20User%20Group%20-%20Suggestion%20box.docx]].
13 13  
14 -As mentioned in the above links, if you are using one of our APIs, you should take the following steps to prevent issues:
15 15  
16 -* You must trust ISRG Root X1 (not just DST Root CA X3)
17 -* If you use OpenSSL, you must have version 1.1.0 or later
13 +=== EBRAINS ticketing system (2021-03-02) ===
18 18  
19 -If you access our services via a browser, please ensure that you are using a modern browser,  you can find more information here : [[https:~~/~~/letsencrypt.org/docs/certificate-compatibility/>>url:https://letsencrypt.org/docs/certificate-compatibility/]]
15 +(% class="wikigeneratedid" %)
16 +The categories of tickets are being aligned to the description of [[services on the EBRAINS.eu website>>https://ebrains.eu/services/]]. We are using this opportunity to also upgrade the ticketing system to a more recent version.
20 20  
21 -If you are using an older device, you may no longer be able to access our services correctly, for a list of non-compatible devices please see [[https:~~/~~/letsencrypt.org/docs/certificate-compatibility/>>url:https://letsencrypt.org/docs/certificate-compatibility/]].
22 22  
23 -=== **Collaboratory 1 shutdown (2021-09-02)** ===
19 +=== OnlyOffice license issue ===
24 24  
25 -Collaboratory 1 is shutting down Wednesday September 8th. As such, please ensure you have [[migrated>>https://wiki.ebrains.eu/bin/view/Collabs/collaboratory-migration/Tutorial/Migrate%20your%20data/]]  your data to Collaboratory 2. You can view our [[handy guide>>https://wiki.ebrains.eu/bin/view/Collabs/collaboratory-migration/Tutorial/Overview/]] on what data is migrated by our tools, as well as what is not covered by the semi-automated tools.
21 +We are aware that some users are getting issues when trying to use OnlyOffice similar to the following image~:
26 26  
27 -If you follow the above links, you will also find recorded migrathons, where you can find a lot of information to help you migrate your data. If you encounter any issues or problems while migrating your data, please contact [[EBRAINS support>>https://ebrains.eu/support/]] and we will get back to you as soon as possible.
23 +[[image:1613726704318-340.png]].
28 28  
29 -NOTE: You are currently viewing Collaboratory 2, which will not be shut down.
25 +We are working on this issue and will have it fixed as soon as possible, thank you for your patience and we apologise for any inconvenience caused.
30 30  
31 -=== **Openshift issues (2021-07-09) (Resolved)** ===
32 32  
33 -The Openshift service has gone down. As the Collaboratory Lab and the Image service both rely on this service, they are currently unavailable. We are investigating this issue and it will be resolved as soon as possible. We apologise for any inconvenience caused.
28 +=== Collaboratory 2 release (2021-02-17) ===
34 34  
35 -**UPDATE 2021-07-12: **The issue seems to be with the Openstack servers. It is also affecting a few more VMs aside from the Openshift service. The infrastructure team is looking into it.
30 +The release going ahead on 17th February has the following enhancements.
31 +
36 36  
37 -**UPDATE 2021-07-12: **The Openstack issue has been fixed. Services should be back up and running. Thank you for your patience.
33 +1. Mounting a new "Shared" drive for the ability to easily share links from Seafile. So going forward, any links that need to be shared should be generated in the "Shared " drive. The original "/drive" will be kept so it does not break any of the already existing links.
34 +1. OnlyOffice is being upgraded to the latest version. This should solve the issue listed below in the "Files locked in the Drive " section. The section will remain temporarily until it is verified this issue is fully fixed.
35 +1. Seafile file system is being increased
38 38  
39 -=== **Collaboratory Lab restart (2021-06-15)** ===
37 +=== Collaboratory 1 maintenance ===
40 40  
41 -The Collaboratory lab will be restarted for the purpose of changing a few background configurations.
39 +Collaboratory 1 services will be down from 18:00 CET [[(my timezone)>>https://everytimezone.com/s/4a9daa55]] Thursday Jan 7 for maintenance. The services are being re-hosted from the EPFL/BBP infrastructure to the Fenix infrastructure. The OIDC authentication service will be reactivated first (within 30 minutes); all other services will follow in the evening. Once the Collaboratory 1 services are back online, you may find that files added to the storage within the last days do not initially appear. This will be remedied overnight as we synchronize the storage. Thank you for your patience and understanding.
42 42  
43 -=== **Collaboratory User Group (UG) meeting** ===
41 +As a reminder the Collaboratory 1 services are deprecated and will be shut down in September 2021.
44 44  
45 -The UG meeting is a great way to stay informed about recent and upcoming changes to the Collaboratory as well as making your voice and ideas heard directly by the developers. If you are interested in attending this meeting, or know someone who is interested, please feel free[[ to join these meetings>>https://wiki.ebrains.eu/bin/view/Collabs/collaboratory-user-group/Joining%20the%20group/]]
43 +If you encounter issues with Collaboratory 1 after Friday 12:00 CET, please contact [[https:~~/~~/ebrains.eu/support>>url:https://ebrains.eu/support]]
46 46  
47 -If you would like to see new features or feel certain functionality is required to improve the Collaboratory, please [[join the Collaboratory user group>>https://wiki.ebrains.eu/bin/view/Collabs/collaboratory-user-group/Joining%20the%20group/]], once joined, please do not hesitate to [[make your suggestions>>https://drive.ebrains.eu/lib/aac38e36-4bd9-48ee-9ae6-b876a65028aa/file/Collaboratory%20User%20Group%20-%20Suggestion%20box.docx]].
45 +(% class="wikigeneratedid" id="H" %)
46 +The re-hosting was completed on Thursday evening. Some services relying on the Collaboratory 1 may need to be restarted to take into account the new DNS entries. Please notify [[support>>https://ebrains.eu/support]] of any issues you identify.
48 48  
49 49  
50 -=== **Drive issue (Resolved 2021-06-14)** ===
49 +=== SSL certificates (2020-12-04) ===
51 51  
52 -There is currently an issue that prevents the Drive option from appearing in new collabs. Although you can still create new collabs and can access all of the other functionality provided, you will not have access to the Drive by default. You can request a Drive be manually added to your collab via support.
53 -\\We apologise for any inconvenience this causes. 
54 -
55 -
56 -=== **Drive issue (Solved)** ===
57 -
58 -Users have reported issues trying to access the drive. This is something we are aware of and trying to fix as soon as possible. This issue seems to be an Openshift problem.
59 -
60 -Until this is resolved, users will have issues accessing any functionality that requires Drive access. This mainly concerns the Lab and to a less extant, any service that requires access to the drive.
61 -
62 -**Potential fix: **We believe we have identified the issue and will be bringing the Lab service down for up to an hour at 10pm CEST on April 28th as we attempt to deploy this fix. All current Notebooks will be killed during this downtime. - Unfortunately this fix has not worked and we are looking at other solutions at the moment.
63 -
64 -**Potential fix 2: **We have another small release that should fix the issue at 13:30 CEST Today. All currently running notebooks will be killed during this downtime.
65 -
66 -This issue has been resolved, please let support know if you encounter any issues with the lab. Thank you for your understanding.
67 -
68 -We apologise for any inconvenience this has caused
69 -
70 -=== OnlyOffice license issue (Resolved) ===
71 -
72 -We are aware that some users are getting issues when trying to use OnlyOffice similar to the following image~:
73 -
74 -[[image:1613726704318-340.png]].
75 -
76 -We are working on this issue and will have it fixed as soon as possible, thank you for your patience and we apologise for any inconvenience caused.
77 -
78 -
79 -=== SSL certificates (2020-12-04) (Resolved) ===
80 -
81 81  Our SSL Certificate provider (Let's Encrypt) has been using new certificates to sign our SSL certificates as described on their [[website>>https://letsencrypt.org/certificates]]. This requires updates on our servers and on your web browsers. The updates on your web browsers often go unnoticed by the user but in some cases your browser may inform you that it needs to fetch a new certificate. You can accept this safely; most browsers don't even mention it to the user.
82 82  
83 83  Note that this is not the same as accepting an exception in your browser because of a bad certificate. Accepting such exceptions can put your data and credentials at risk of a person-in-the-middle attack.
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85 85  We believe we have addressed all the issues that may arise from this change in SSL certificates. If you experience any issue, especially when accessing EBRAINS APIs, don't hesitate to contact [[support>>https://ebrains.eu/support]].
86 86  
87 87  
88 -=== Files locked in the Drive (2020-09-30) (Resolved) ===
58 +=== Files locked in the Drive (2020-09-30) ===
89 89  
90 90  A few users have reported issues in saving OnlyOffice edits to the Drive of a collab.
91 91