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	1	+=== **Maintenance of multiple services (2021-11-11 to 2021-11-19)** ===
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	3	+We are migrating the last of our services away from an old cloud infrastructure. The services will be taken down either on Wednesday November 17 from 8:00 CET for up to 12 hours. We will provide finer time information if possible.
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	5	+
	6	+The services which will be taken down include:
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	8	+* Collaboratory Bucket
	9	+* Knowledge Graph Search and API
	10	+* OpenShift servers which includes:
	11	+** Collaboratory Lab,
	12	+** image service,
	13	+** atlas viewers,
	14	+** simulation services (NEST desktop, TVB, Brain Simulation Platform)
	15	+
	16	+The following services may also be brought down on the same days or at some other time before Friday November 19:
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	18	+* EBRAINS Docker registry,
	19	+* the Forum linked from the Collaboratory Wiki,
	20	+* the Education website.
	21	+
	22	+We apologize for the inconvenience. We strive to make interruptions as short as possible.
	23	+
1	1	=== **Technical difficulties on the Drive (2021-11-03)** ===
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3	3	The Drive has experienced some technical difficulties over the past weeks caused by multiple issues.
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11	11	* Review of the backup procedures on the Drive server which will be extended to all EBRAINS services which we manage.
12	12	* Request notification from the underlying infrastructure when service accounts reach the limit imposed by their storage quota.
13	13	* Improve the identification of production servers to reduce the risk of the operations team misidentifying which servers are running production service.
	37	+* Improve our procedure for communication about such incidents.
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15		-**The Drive service is up again. We have recovered all the data that we could. The Drive is working normally again. We will be performing a Drive upgrade ASAP. check the Wiki banner for more information.**
	39	+(% style="color:#16a085" %)**The Drive service is up again. We have recovered all the data that we could. The Drive is working normally again. We will be performing a Drive upgrade ASAP. check the Wiki banner for more information.**
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17	17	Additionally, the Collaboratory team will be looking into mirroring services onto more than one Fenix site to reduce down time when incidents occur. This task will be more challenging for some services than for others; it might not be materially feasible for some services, but we will be analysing possibilities for each Collaboratory service.
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