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1		-== SSL certificates (2020-12-04) ==
	1	+== Announcement ==
2	2
3		-Our SSL Certificate provider (Let's Encrypt) has been using new certificates to sign our SSL certificates as described on their [[website>>https://letsencrypt.org/certificates]]. This requires updates on our servers and on your web browsers. The updates on your web browsers often go unnoticed by the user but in some cases your browser may inform you that it needs to fetch a new certificate. You can accept this safely; most browsers don't even mention it to the user.
	3	+On the 14th of May 2020, several High Performance Computing centres across Europe suffered a cyber-attack. The attack affected the infrastructure which hosts multiple HBP and EBRAINS services. As a precaution, and in order to ensure the continued security of the HBP and EBRAINS services, all users with an HBP and/or EBRAINS user account are requested to change their password, bot in Collaboratory 1 ([[https:~~/~~/collab.humanbrainproject.eu>>https://collab.humanbrainproject.eu]]) and Collaboratory 2 ([[https:~~/~~/wiki.ebrains.eu>>https://wiki.ebrains.eu]]).
4	4
5		-Note that this is not the same as accepting an exception in your browser because of a bad certificate. Accepting such exceptions can put your data and credentials at risk of a person-in-the-middle attack.
	5	+The current passwords were deactivated in Collaboratory 1 on May 26. Please request a new password by clicking //Forgot password// at the login prompt.
6	6
7		-We believe we have addressed all the issues that may arise from this change in SSL certificates. If you experience any issue, especially when accessing EBRAINS APIs, don't hesitate to contact [[support>>https://ebrains.eu/support]].
	7	+Users logging in to Collaboratory 2 starting May 27 will be asked to reset their password.
8	8
	9	+Select a password that you do not use on other accounts and that cannot be easily guessed by someone knowing your other passwords.
9	9
10		-== Files locked in the Drive (2020-09-30) ==
	11	+Select a password sufficiently long and complex with a mix of lower case, upper case, digits and punctuation.
11	11
12		-A few users have reported issues in saving OnlyOffice edits to the Drive of a collab.
	13	+Remember that you are responsible for protecting your password. Do not write your password in clear form.
13	13
14		-We are looking into this. At the time being, it seems that a small number of files are locked by the Drive which prevents OnlyOffice to update these files when they are edited online.
	15	+Thank you for your cooperation.
15	15
16		-We are actively trying to correct the problem as promptly as possible.
	17	+The Collaboratory team, updated May 26 2020
17	17
18		-==== The temporary workaround ====
19		-
20		-When you open a file in OnlyOffice:
21		-
22		-1. check if other users are editing the same file. The count appears at the top right corner.
23		-1. perform a trivial edit and save
24		-1. if you are the only user with that file open, you can trust the presence/absence of a warning message from OnlyOffice
25		-1. if multiple users have the file open simultaneously, you can:
26		-11. choose to trust the first user who opened it to have checked, or
27		-11. check in the Drive the timestamp of the file that you just saved
28		-
29		-OnlyOffice will notify you when you try to save a file and the save fails. If that happens:
30		-
31		-1. read the message
32		-1. use File > Download as ... > docx or pptx or xlsx to save the file to your computer
33		-1. close OnlyOffice. (% style="color:#e74c3c" %)**DO NOT KEEP LOCKED FILES OPEN IN ONLYOFFICE.**(%%) It would mislead others.
34		-1. rename the file by adding (% style="color:#3498db" %)//**_UNLOCKED**//(%%) at the end of the filename, before the extension
35		-1. upload the file with its new name
36		-1. work on this new file
37		-
38		-We apologize for the inconvenience and thank you for your understanding.
39		-
40		-The Collaboratory team
	19	+