Changes for page Announcements

Last modified by hbpadmin on 2025/01/09 12:12
From version 97.1
edited by mmorgan
on 2021/11/18 17:44
Change comment: There is no comment for this version
To version 100.1
edited by mmorgan
on 2021/11/25 01:25
Change comment: There is no comment for this version

Summary

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1 +== **Issue on the OpenShift server at CSCS (2021-11-24)** ==
2 +
3 +The EBRAINS OpenShift server running at CSCS was detected as having come down at 16:00 CEST. This issue affects all the services running on that OpenShift server including:
4 +
5 +* Collaboratory Lab,
6 +* image service,
7 +* atlas viewers,
8 +* simulation services (NEST desktop, TVB, Brain Simulation Platform)
9 +
10 +We are working with the CSCS team to reactivate the service ASAP. The issue affects only the central VM node of the OpenShift service. Restarting the VM requires that we resolve multiple issues including restarting at the same IP address and unlocking the storage volumes of that VM. We are still trying to identify what is impeding the restart of the VM (apparently not of the service which it hosts).
11 +
12 +We will keep updating this page with more information as it comes in.
13 +
1 1  === **Maintenance of multiple services (2021-11-11 to 2021-11-19)** ===
2 2  
3 -We are migrating the last of our services away from an old cloud infrastructure. The services were taken down on Wednesday November 17.
16 +We are migrating the last of our services away from an old cloud infrastructure. The production services were taken down on Wednesday November 17 and are now all back online. We will continue working on the non-production services, to return the services to the redundancy level prior to the migration, and various final tweaks.
4 4  
5 -We are facing issues restarting some services on the new cloud infrastructure. There is no data loss. The issues seem to be linked to network problems. We are actively trying to resolve them in collaboration with the infrastructure provider in order to restart the services as promptly as possible.
18 +Please contact [[support>>https://ebrains.eu/support]] about any new issues you identify on our services.
6 6  
7 7  The services which were migrated during this maintenance include:
8 8  
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18 18  * the Forum linked from the Collaboratory Wiki, (% style="color:#2ecc71" %)**DONE** (may have login issues)
19 19  * the Education website. (% style="color:#2ecc71" %)**DONE**
20 20  
21 -We apologize for the inconvenience. We strive to make the interruption of service as short as possible.
34 +We apologize for the inconvenience and thank you for your understanding.
22 22  
23 23  === **Technical difficulties on the Drive (2021-11-03)** ===
24 24