Summary

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1		-=== **Maintenance of multiple services (2021-11-11 to 2021-11-19)** ===
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3		-We are migrating the last of our services away from an old cloud infrastructure. The services were taken down on Wednesday November 17.
4		-
5		-We are facing issues restarting some services on the new cloud infrastructure. There is no data loss. The issues seem to be linked to network problems. We are actively trying to resolve them in collaboration with the infrastructure provider in order to restart the services as promptly as possible.
6		-
7		-The services which were migrated during this maintenance include:
8		-
9		-* Collaboratory Bucket (% style="color:#2ecc71" %)**DONE**
10		-* Knowledge Graph Search and API (% style="color:#2ecc71" %)**DONE**
11		-* OpenShift servers which includes: (% style="color:#2ecc71" %)**DONE**
12		-** Collaboratory Lab, (% style="color:#2ecc71" %)**DONE**
13		-** image service, (% style="color:#2ecc71" %)**DONE**
14		-** atlas viewers,
15		-** simulation services (NEST desktop, TVB, Brain Simulation Platform)
16		-
17		-* EBRAINS Docker registry, (% style="color:#2ecc71" %)**DONE**
18		-* the Forum linked from the Collaboratory Wiki, (% style="color:#2ecc71" %)**DONE** (may have login issues)
19		-* the Education website. (% style="color:#2ecc71" %)**DONE**
20		-
21		-We apologize for the inconvenience. We strive to make the interruption of service as short as possible.
22		-
23	23	=== **Technical difficulties on the Drive (2021-11-03)** ===
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25	25	The Drive has experienced some technical difficulties over the past weeks caused by multiple issues.
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33	33	* Review of the backup procedures on the Drive server which will be extended to all EBRAINS services which we manage.
34	34	* Request notification from the underlying infrastructure when service accounts reach the limit imposed by their storage quota.
35	35	* Improve the identification of production servers to reduce the risk of the operations team misidentifying which servers are running production service.
36		-* Improve our procedure for communication about such incidents.
37	37
38	38	(% style="color:#16a085" %)**The Drive service is up again. We have recovered all the data that we could. The Drive is working normally again. We will be performing a Drive upgrade ASAP. check the Wiki banner for more information.**
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