Wiki source code of Announcements

Version 5.1 by mmorgan on 2020/11/08 16:59
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2 == Authentication service down (2020-11-09) ==
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4 The EBRAINS authentication service will be down for approximately 1 hour to allow an upgrade of the authentication service. EBRAINS services using EBRAINS authentication should not be affected, except during the downtime of the service.
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7 == Files locked in the Drive (2020-09-30) ==
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9 A few users have reported issues in saving OnlyOffice edits to the Drive of a collab.
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11 We are looking into this. At the time being, it seems that a small number of files are locked by the Drive which prevents OnlyOffice to update these files when they are edited online.
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13 We are actively trying to correct the problem as promptly as possible.
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15 ==== The temporary workaround ====
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17 When you open a file in OnlyOffice:
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19 1. check if other users are editing the same file. The count appears at the top right corner.
20 1. perform a trivial edit and save
21 1. if you are the only user with that file open, you can trust the presence/absence of a warning message from OnlyOffice
22 1. if multiple users have the file open simultaneously, you can:
23 11. choose to trust the first user who opened it to have checked, or
24 11. check in the Drive the timestamp of the file that you just saved
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26 OnlyOffice will notify you when you try to save a file and the save fails. If that happens:
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28 1. read the message
29 1. use File > Download as ... > docx or pptx or xlsx to save the file to your computer
30 1. close OnlyOffice. (% style="color:#e74c3c" %)**DO NOT KEEP LOCKED FILES OPEN IN ONLYOFFICE.**(%%) It would mislead others.
31 1. rename the file by adding (% style="color:#3498db" %)//**_UNLOCKED**//(%%) at the end of the filename, before the extension
32 1. upload the file with its new name
33 1. work on this new file
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35 We apologize for the inconvenience and thank you for your understanding.
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37 The Collaboratory team