Attention: The EBRAINS drive will be unavailable for most of the weekend starting the 25th October. Although the Lab is availble while the Drive is down, files that are stored in the Drive will not be loaded and you will be unable to save documents directly on the Lab.


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Version 6.1 by mmorgan on 2020/11/17 18:31
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1 == Files locked in the Drive (2020-09-30) ==
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3 A few users have reported issues in saving OnlyOffice edits to the Drive of a collab.
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5 We are looking into this. At the time being, it seems that a small number of files are locked by the Drive which prevents OnlyOffice to update these files when they are edited online.
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7 We are actively trying to correct the problem as promptly as possible.
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9 ==== The temporary workaround ====
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11 When you open a file in OnlyOffice:
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13 1. check if other users are editing the same file. The count appears at the top right corner.
14 1. perform a trivial edit and save
15 1. if you are the only user with that file open, you can trust the presence/absence of a warning message from OnlyOffice
16 1. if multiple users have the file open simultaneously, you can:
17 11. choose to trust the first user who opened it to have checked, or
18 11. check in the Drive the timestamp of the file that you just saved
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20 OnlyOffice will notify you when you try to save a file and the save fails. If that happens:
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22 1. read the message
23 1. use File > Download as ... > docx or pptx or xlsx to save the file to your computer
24 1. close OnlyOffice. (% style="color:#e74c3c" %)**DO NOT KEEP LOCKED FILES OPEN IN ONLYOFFICE.**(%%) It would mislead others.
25 1. rename the file by adding (% style="color:#3498db" %)//**_UNLOCKED**//(%%) at the end of the filename, before the extension
26 1. upload the file with its new name
27 1. work on this new file
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29 We apologize for the inconvenience and thank you for your understanding.
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31 The Collaboratory team