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Version 6.1 by mmorgan on 2020/11/17 18:31
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1 == Files locked in the Drive (2020-09-30) ==
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3 A few users have reported issues in saving OnlyOffice edits to the Drive of a collab.
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5 We are looking into this. At the time being, it seems that a small number of files are locked by the Drive which prevents OnlyOffice to update these files when they are edited online.
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7 We are actively trying to correct the problem as promptly as possible.
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9 ==== The temporary workaround ====
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11 When you open a file in OnlyOffice:
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13 1. check if other users are editing the same file. The count appears at the top right corner.
14 1. perform a trivial edit and save
15 1. if you are the only user with that file open, you can trust the presence/absence of a warning message from OnlyOffice
16 1. if multiple users have the file open simultaneously, you can:
17 11. choose to trust the first user who opened it to have checked, or
18 11. check in the Drive the timestamp of the file that you just saved
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20 OnlyOffice will notify you when you try to save a file and the save fails. If that happens:
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22 1. read the message
23 1. use File > Download as ... > docx or pptx or xlsx to save the file to your computer
24 1. close OnlyOffice. (% style="color:#e74c3c" %)**DO NOT KEEP LOCKED FILES OPEN IN ONLYOFFICE.**(%%) It would mislead others.
25 1. rename the file by adding (% style="color:#3498db" %)//**_UNLOCKED**//(%%) at the end of the filename, before the extension
26 1. upload the file with its new name
27 1. work on this new file
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29 We apologize for the inconvenience and thank you for your understanding.
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31 The Collaboratory team