Subject

This memo is intended for users having trouble to connect to Collaboratory 2 services. It presents what happens when a user tries to login to a service which uses Collaboratory 2 authentication (e.g. https://wiki.ebrains.eu)

Case 1: User has an account in Collaboratory 1 but not in Collaboratory 2

Case 1.1: User has a personal (non-institutional) email, e.g. at gmail.com

When the user attempts to login, the login is rejected. This username is unknown in Collaboratory 2, and Collaboratory 1 authentication is not checked because it's an unauthorized email address in the Collaboratory 2 space.

Possible actions:

• The user registers for a new account by clicking "Getting Access" and uses an institutional email address. Or,
• The user asks Support to create exceptionally an account with a personal email and motivates the request.

Case 1.2: User has an institutional email, e.g. at epfl.ch

At first login, the user will have to verify the email address linked to the user account in order to login. Then they will have access to the Collaboratory 2 services.

Case 2 : User wants to register in Collaboratory 2

Case 2.1: User has a personal (non-institutional) email, e.g. at gmail.com, or an institutional email that is not recognized, e.g. at acme.com.

Registration requires an institutional email. Exceptions can be made and an account request must be submitted to support.

Possible actions:

• If you think your institution should be authorized, contact support and we will review whether the institution should be added.
• Or make a motivated request to support to register with your personal email.

Case 2.2: User has an institutional email

You will be able to register in the Collaboratory 2, you will have 2 accounts created and 2 verification emails, one for the Collaboratory 2 at https://wiki.ebrains.eu/, and the very same account for Collaboratory 1 at https://collab.humanbrainproject.eu/

Collaboratory 1 is deprecated

Avoid creating new content in Collaboratory 1; it is deprecated. New collabs, files and notebooks should be added to Collaboratory 2 at https://wiki.ebrains.eu/. New services should request user authentication from Collaboratory 2 as well.

Plans are to assist collab administrators to migrate content from Collaboratory 1 to Collaboratory 2, and to shut off Collaboratory 1 by September 2021.