Files locked in the Drive (2020-09-30)

A few users have reported issues in saving OnlyOffice edits to the Drive of a collab.

We are looking into this. At the time being, it seems that a small number of files are locked by the Drive which prevents OnlyOffice to update these files when they are edited online.

We are actively trying to correct the problem as promptly as possible.

The temporary workaround

When you open a file in OnlyOffice:

1. check if other users are editing the same file. The count appears at the top right corner.
2. perform a trivial edit and save
3. if you are the only user with that file open, you can trust the presence/absence of a warning message from OnlyOffice
4. if multiple users have the file open simultaneously, you can:
   1. choose to trust the first user who opened it to have checked, or
   2. check in the Drive the timestamp of the file that you just saved

OnlyOffice will notify you when you try to save a file and the save fails. If that happens:

1. read the message
2. use File > Download as ... > docx or pptx or xlsx to save the file to your computer
3. close OnlyOffice. DO NOT KEEP LOCKED FILES OPEN IN ONLYOFFICE. It would mislead others.
4. rename the file by adding _UNLOCKED at the end of the filename, before the extension
5. upload the file with its new name
6. work on this new file

We apologize for the inconvenience and thank you for your understanding.

The Collaboratory team